In Room Dining Captain

Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our Talent is proud to work here.

JOB SUMMARY:
The IRD Captain is responsible for assisting in overseeing the service and delivery of Room Service staff and ensuring that carts/trays are organized and delivered in a timely manner. They will also, as needed, deliver food from the kitchen to the guests, explaining food items and ensure that all amenities are completed and delivered.

JOB RESPONSIBILITIES:

• Assist with training and scheduling employees to ensure proper coverage.
• Assist and oversee preparation of Room Service carts with ordered food and beverage.
• Take room service orders, as needed.
• Delivers Room Service orders to hotel rooms.
• Ensures the guest’s needs are met by ensuring orders are correct upon delivery and explaining food items to the guest.
• Ensure all areas are kept clean.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any rules, regulations and internal controls applicable to position.
• Complete all paperwork in accordance with hotel standards.
• Cash handling and/or check settlement
• Adhere to and comply with both departmental and overall property policies and procedures.
• Picks up trays according to department specifications or upon guest request, as needed.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Perform any other related duties as assigned.

SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Must have a valid driver’s license.
• Must be over the age of 21 to serve and deliver alcohol.
• Alcohol awareness certification and valid food handler card as required by local or state government agency.
• 1-2 years of prior supervisory and IRD experience.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Must be able to work varied shifts, including weekends and holidays
• Possess basic food & service knowledge.
• Ability to learn and use telephone and POS computer systems used at the hotel.
• Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
• Must know all applicable health standards. Knowledge of federal, state and local laws, ordinances and regulations and company policy regarding serving alcohol to minors and intoxicated patrons.
• Preferably bartender and wine service experience
• May be required to work nights, weekends, and/or holidays.

QUALIFICATION:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.