What are the responsibilities and job description for the Spa Receptionist/ Locker Attendant position at Hotel Bennett?
POSITION OBJECTIVE
This position reports to the Spa Manager. The Spa Receptionist/Locker Attendant is responsible for creating a luxury experience for each guest, providing guidance and recommendations for spa services and retail, and overseeing the spa facilities. The Spa Receptionist/Locker Attendant effectively communicates with all spa positions to ensure that each guest feels as if they are the most important guest at the spa. The Spa Receptionist/Locker Attendant is the main point of contact for each guest and is responsible for creating a welcoming spa environment, maintaining poise and organization at all times.
Essential Job Functions
This position reports to the Spa Manager. The Spa Receptionist/Locker Attendant is responsible for creating a luxury experience for each guest, providing guidance and recommendations for spa services and retail, and overseeing the spa facilities. The Spa Receptionist/Locker Attendant effectively communicates with all spa positions to ensure that each guest feels as if they are the most important guest at the spa. The Spa Receptionist/Locker Attendant is the main point of contact for each guest and is responsible for creating a welcoming spa environment, maintaining poise and organization at all times.
Essential Job Functions
- Adheres to all policies and procedures set forth of Hotel Bennett
- Reports any incident or accident to the Department Lead, Assistant and/or the Director.
- Maintains a positive demeanor and contributes to a quality work environment.
- Schedules appointments to maximize revenue and efficiency and coordinates large group bookings.
- Promotes retail sales through in depth knowledge of items offered.
- Assists in maintaining accurate inventory control.
- Performs prep work and regularly restocks retail, treatment, locker, and lounge areas
- Suggests to guests beneficial treatments offered in the spa.
- Understands the ingredients in products and can explain their benefits to the guests. Answers guest’s questions in a knowledgeable and professional manner.
- Works assigned schedule.
- Ensures that work areas are clean and set according to procedures.
- Maintains equipment and ensures it is in proper working order.
- Maintains cleanliness and organization of guest areas, including lounge and locker rooms.
- Upholds South Carolina state board standards.
- Completes all assigned side work.
- Attends all scheduled meetings.
- Attends scheduled professional trainings.
- Completes other duties assigned by the Spa Director.
- Cleans and disinfects all equipment according to South Carolina state board standards
- Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
- Exemplifies Hotel Bennett Mission Statement and 5 Star Standards of Excellence.
- High School Diploma or GED.
- Customer service experience, preferably in a Spa.
- Ability to explain various treatments and retail items to guests.
- Excellent customer service skills and work ethic.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Energetic, enthusiastic and motivational.
- Professional manner, discretion, and appearance.
- Excellent verbal and written skills.
- Strong team player.
- Must be comfortable with product recommendation.
- Awareness of proper body mechanics to prevent injury.
- Ability to lift 50 lbs.
- Ability to stand for long periods of time.