What are the responsibilities and job description for the Housekeeping Director position at Hotel Bardo Savannah?
Hotel Bardo Overview
LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
Overview
Hotel Bardo Savannah is seeking a detail-oriented and passionate Director of Housekeeping to lead all aspects of the housekeeping function. This role ensures the highest standards of cleanliness and presentation across the property while driving efficiency, team development, and a culture of excellence. The Director of Housekeeping serves as a key leader in maintaining our resort standards, coaching managers and supervisors, and collaborating with other departments to deliver exceptional guest experiences.
Responsibilities
Overseeing all daily operations of the housekeeping department, ensuring excellence in execution and efficiency in workflows
Lead, train, and mentor managers, supervisors, and team members to achieve performance and service standards
Establish, implement, and monitor resort-wide housekeeping and brand standards for consistency in guestroom and public area cleanliness
Partner with Engineering, Front Office, and other divisions to ensure seamless operations and guest satisfaction
Proactively analyze housekeeping processes to identify opportunities for improvement in scheduling, inventory, and cost management
Resolve guest concerns and service recovery opportunities with empathy, discretion, and professionalism
Foster a culture of accountability, positivity, and continuous improvement within the department
Qualifications
Minimum 3–5 years of progressive leadership experience in housekeeping, preferably in a luxury resort or full-service hotel environment
Proven track record of managing large teams and multiple leaders within a high-volume operation
Strong organizational and analytical skills, with the ability to balance daily operations and long-term projects
Ability to lead by example with a polished professional presence and commitment to grooming and presentation standards
Exceptional interpersonal and communication skills, with the ability to collaborate across all departments
Passion for hospitality and a commitment to delivering service at the highest level