What are the responsibilities and job description for the Front Desk position at Hotel Anthracite?
Description
Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us. We are currently looking for a talented Hotel Front Desk Personnel to join our front desk team. The Hotel Front Desk Personnel promptly greets and registers guests, assigns rooms, issues keys, and checks out guests. In addition to these primary duties, he or she helps maintain room inventory, answers guest inquiries, provides local dining and entertainment recommendations, and helps ensure facility security.
The ideal candidate has a degree or some training/coursework in hospitality management and at least one year of experience in a similar role (customer service, front desk, etc.), preferably in a hotel. He or she is an individual who is poised, confident, organized, prompt, articulate, and helpful with a strong customer service focus. Candidates must be computer literate, internet savvy, mathematically strong, telephone proficient, and highly organized and must be able to work a flexible schedule that includes all shifts (mornings, afternoons, evenings, nights, weekends, and holidays).
RESPONSIBILITIES:
- Greets all customers in a warm, sincere, and helpful manner
- Checks guests in and out of the hotel, issuing room keys and directing guests to their rooms
- Answers inquiries regarding hotel services and related information and provides pamphlets, discount cards, etc.
- Manages inbound phone inquiries and routes calls accordingly
- Addresses customer concerns and issues or escalates them as needed
- Maintains work area in a neat and organized manner
- Attends required team meetings
- Performs other duties as assigned
Requirements
Qualification:
- High school diploma or GED required; some post high school education or training preferred
- One year of experience in a front desk or customer facing role (preferably in a hotel)
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
- Proficient computer and internet skills
- Excellent telephone skills
- Able to work a flexible schedule, which may include working days, evenings, weekends, and holidays