What are the responsibilities and job description for the Outlets Supervisor position at Hotel Albuquerque of Old Town?
Description
Position Purpose: The Outlets Supervisor is responsible for supporting the Team in making sure that outlet operations run smoothly by supporting a culture of service within the team for the front of the restaurant, Q Bar and Tablao. The Outlets Supervisor is an essential support to the Front of House team in creating unforgettable dining experiences for guests.
Supervisory Responsibilities: Host, Server, Bartender, Busser, Food Runner.
Essential Duties and Functions/Responsibilities/Tasks:
- Work under direction of Food & Beverage Director / Restaurant Manager.
- Maintain high level of positive and professional approach with employees, coworkers, and guests.
- Maintain a proper flow of service and FOH staffing levels during shift.
- Create and post schedules for all Front of House team members, and support the Food & Beverage Manager in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems.
- Oversee activities of restaurant staff and expedite customer orders as needed, per company standards and policies.
- Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints.
- Resourcefully solve any issues that arise and seize control of any problematic situation.
- Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff.
Benefits:
- Part-time employees receive: Dental, Vision and 401k!
- Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!
Requirements
- Excellent verbal communication and ability to multitask.
- 1-2 years of kitchen supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred.
- New Mexico Food Handler Certification, and Alcohol Server Certification.
- Ability to work on your feet for eight hours or more.
- Knowledge of Restaurant Point of Sale systems.
- Must be able to lift/push/reach for/carry 30 pounds frequently.
Salary : $15 - $20