Operations Manager

The Operations Manager provides hands-on leadership and day-to-day oversight of Hotard Shuttle’s contract operations, ensuring safety, service excellence, and operational standards are consistently achieved. This role leads daily lot operations, driver performance, staffing, scheduling, and resource coordination while promoting a culture of safety, accountability, and high performance. This highly visible leadership position works closely with the Director of Operations to strengthen service delivery, develop frontline leaders, and improve operational efficiency.

Responsibilities

• Lead day-to-day contract operations to deliver safe, reliable, and high-quality transportation services
• Provide hands-on leadership to drivers, dispatch, supervisors, and frontline teams
• Partner with leadership to ensure staffing, scheduling, and workforce planning align with operational needs
• Ensure compliance with all safety standards, regulatory requirements, and company policies
• Drive a strong culture of accountability, performance, and service excellence
• Support onboarding, training, coaching, and development for drivers and frontline leaders
• Monitor performance, attendance, and labor utilization to ensure operational efficiency
• Collaborate with HR, Safety, and Maintenance to support smooth, compliant operations
• Serve as a key point of contact for client communication and service-related matters
• Champion continuous improvement, operational consistency, and employee engagement
• Lead by example in professionalism, integrity, and safety

Required Qualifications

• 3 years of experience in a similar role
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business

Preferred Qualification

• Class B Driver’s License with a passenger endorsement and air brakes certification highly preferred but not required

• PAY & BENEFITS
• Weekly Pay
• Medical Insurance: $28.62/pay period for employee-only coverage
• Dental & Vision Coverage
• Short-Term & Long-Term Disability
• Company-Paid Life Insurance ($25,000 policy)
• 6 Paid Holidays

401(k) with 4% Dollar-for-Dollar Match (Vested Immediately)

About Hotard Shuttle:

We have been in business for over 90 years. The Hotard family began providing transportation to Louisiana residents in 1935, and we've stayed in business by delivering a superior passenger experience through impeccable service. We take pride in being Louisiana’s #1 provider of group transportation. We know our clients have many transportation options, but it's our people that set us apart and keep our clients smiling. From our CEO on down, at Hotard Coaches we work as a team to meet goals and help each other achieve more. Employees are our most valuable assets, and we believe everyone should have the resources to succeed. We value feedback; an open-door policy isn't just lip service here, it's our culture.

At Hotard Coaches, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Similarly, Hotard Coaches will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work!