Sales Operations Specialist

Company Description

A born and bred San Francisco original, Hotaling & Co. is the leading importer of artisanal spirits and cocktail essentials. Our dedication to artisanal spirits first started 30 years ago under the name Anchor Distilling Company - heralding the return to copper pot distilling in the U.S. with the original craft introductions of Junipero Gin & Old Potrero Straight Rye Whiskey. We carry on that pioneering legacy with the name Hotaling & Co. as a nod to the local legend A.P. Hotaling, who ventured West during the Gold Rush and quickly became one of the most reputable spirits dealers in the country and a notable figure in American drinking culture. Fueled by a passion for beverage expertise, education and hospitality, Hotaling & Co. carries on this tradition of artisanal excellence by bringing together a family of likeminded spirits that share our commitment to craft and care.

Today, Hotaling & Co.’s portfolio is synonymous with brands of unmatched quality and character, including Luxardo Liqueurs & Cherries, Nikka Whisky, Junipero Gin, HINE Cognac, Convite Mezcal, Kavalan Whisky, Denizen Rum, HIRSCH Selected Whiskeys, Arran Whisky, Old Potrero Rye Whiskey, and more. Visit www.HotalingandCo.com to explore our full range of brands.

Job Description

The Sales Operations Specialist supports the day-to-day execution of sales and operational processes while helping improve the systems, reporting, and workflows that support the business. This role serves as a key resource across Sales, Finance, Supply Chain, and external partners, ensuring data accuracy, efficient processes, and timely resolution of operational issues.

Please note, this is a hybrid role.

The ideal Sales Operations Specialist is analytical, detail-oriented, and comfortable working with a mix of established and evolving business processes. This person should enjoy solving problems, working with data, and finding practical ways to improve how work gets done.

Salary: $86,000 - $92,000 base, Bonus: up to 10%

Reporting

The BDM reports directly to the Senior Supply Chain Manager.

Key Roles:

Sales Operations & Business Support

• Support daily sales operations activities, including order management, pricing administration, and operational requests.
• Serve as a primary point of contact for distributor partners and internal stakeholders on operational matters.
• Monitor and resolve order issues, aging orders, and process exceptions to support customer service and business objectives.
• Coordinate with cross-functional teams to ensure timely resolution of operational issues.

ERP & Systems Support

• Maintain customer, product, pricing, vendor, and item master data within ERP and related systems.
• Ensure data accuracy through ongoing maintenance, validation, and auditing.
• Support ERP transaction processing and day-to-day system administration activities.
• Participate in system enhancements, testing, implementations, and process changes.
• Help identify opportunities to improve system functionality and business processes.

Reporting & Analysis

• Develop and maintain recurring sales, inventory, operational, and ad hoc reports.
• Analyze data and identify trends, issues, and opportunities to support business decisions.
• Validate information across multiple systems and investigate discrepancies.
• Create and maintain reporting tools, dashboards, and key performance metrics.
• Utilize advanced Excel skills to organize, analyze, and present data.

Process Improvement

• Identify opportunities to improve operational processes, reporting, and workflows.
• Support projects focused on efficiency improvements, automation, and process standardization.
• Document and maintain standard operating procedures (SOPs) and process documentation.
• Assist with cross-functional initiatives aimed at improving operational performance.

Cross-Functional Collaboration

• Communicate clearly and effectively across departments to resolve issues and support business objectives.
• Provide responsive support while maintaining a high level of accuracy and attention to detail.

Qualifications

Must-Have Skills & Competencies

• Advanced Microsoft Excel skills, including pivot tables, lookups, filtering, and data analysis.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational skills and ability to manage multiple priorities.
• Strong analytical and problem-solving abilities.
• Experience working with ERP systems and business applications.
• Comfortable working within a combination of legacy and modern business systems.
• Ability to identify process improvement opportunities and implement practical solutions.
• Strong written and verbal communication skills.
• Ability to work independently and take ownership of responsibilities.

Key Success Factors

Success in this role comes from being dependable, detail-oriented, and proactive. The right person will be comfortable managing multiple priorities, working across departments, and balancing daily operational responsibilities with ongoing process improvement efforts. They will be someone others rely on to keep things moving, solve problems, and improve how work gets done.

Benefits

• Medical, Dental, Vision,
• Car & Cell Phone Allowance
• FSA, 401k with Match,
• Life and AD&D, STD, LTD
• Employee Assistance Program
• Educational Assistance Program 
• Annual National Company Meeting
• Paid Parental Leave
• Sick and Vacation hours
• 12 Paid Holidays 
• Volunteer hours
• Performance-based Bonus Program

Additional Information

The above statements describe the essential functions and qualifications needed for a Business Development Manager, has been prepared by Hotaling & Co., LLC to use in planning, staffing, budgeting and/or evaluation of employees. It also provides employees with a guide to the duties they are expected to perform. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position. Actual job responsibilities may change at management's discretion, without notice.

Hotaling & Co., LLC is an at-will employer, which means that an employee may resign or Hotaling & Co., LLC may separate an employee from service with or without cause at any time for any reason. There is nothing written in this position description that guarantees continued employment. I have read the above position description and believe that it does accurately define the job.