What are the responsibilities and job description for the Sales Associate for Hot Springs Monument and Marketing Associate for Ralston Industries position at Hot Springs Monument?
About the Role
This is a dual-hat role: you'll split your time between running the day-to-day sales floor for Hot Springs Monument Company and serving as Marketing Associate across the Ralston Industries portfolio, supporting four of our small businesses with social media, sales tracking, and marketing content. Roughly 60% of your time will go to the monument sales side and 40% to the marketing side, and each side reports to a different team — monument sales reports to our main office in Fort Smith, while marketing reports to the Ralston Industries team. You'll work closely with families during one of the most difficult times in their lives, while also shaping how our businesses show up online and in the community.
Monument Sales (~60% of time) — reports to Fort Smith main office
- Lead and grow sales for Hot Springs Monument, meeting with families to guide them through selecting and designing headstones and monuments
- Sit with grieving customers with patience, empathy, and genuine care, helping them feel heard during a hard conversation
- Design custom monuments and engravings, translating a family's wishes into a finished piece they'll be proud of
- Track and manage the full order process from quote to follow-up, keeping customers informed on the status of their order through delivery
- Communicate regularly with and support our main office in Fort Smith, AR
Marketing Director (~40% of time) — reports to the Ralston Industries team
- Post and manage social media content across four Ralston Industries companies
- Track customer sales and follow-up activity and maintain dashboards across the portfolio
- Design and run marketing campaigns and content for each of the four businesses
- Manage and grow our online presence — social platforms, website updates, reviews, and digital advertising
- Bring a tech-forward eye to how our businesses present themselves and stay current with social media trends
What We're Looking For
- Comfortable wearing two hats and shifting gears between a sales role and a marketing role, each with its own team and priorities
- An outgoing personality and a self-starter who takes initiative without needing to be told
- A professional, polished manner in every customer and community interaction
- Comfortable being led and managed remotely by two different teams — Fort Smith for monument sales, Ralston Industries for marketing
- Warm, patient, people-first communication style — comfortable navigating sensitive, emotional conversations
- A creative eye; design or drafting experience (CAD, Adobe, or similar) is a plus, but we'll train the right person
- Strong grasp of social media platforms and comfort with technology, dashboards, and digital tools
- Marketing experience (social media management, content creation, or small business marketing) is a plus
- No prior monument industry experience required — we're happy to train someone with the right attitude and aptitude
Pay: $46,800.00 - $56,500.00 per year
Benefits:
- Dental insurance
- Health insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Salary : $46,800 - $56,500