Kitchen Manager

Job Title: Hot Chix Manager

Location: Walled Lake, MI

Reports To: District Manager

Position Type: Full-Time

Hourly rate: $20 per hour, with eligibility for overtime and bonuses

*** Competitive pay with performance-based bonuses ***

*** Health benefits, paid time off, and employee discount ***

*** MUST BE AVAILABLE TO WORK 55 HOURS PER WEEK, 5 DAYS A WEEK, ON THE OPENING SHIFT***

Overview: Are you ready to lead a dynamic team in a fast-paced, customer-focused environment? We’re seeking a passionate and experienced Hot Chix Manager to oversee daily operations at our Walled Lake location. This is your chance to play a pivotal role in driving the success of a beloved brand, ensuring exceptional service, financial performance, and overall business growth.

Key Responsibilities:

1. Leadership & Team Management:

• Recruit, train, and lead a team of restaurant staff, including servers, cooks, and support staff.
• Create a positive and motivating work environment with clear performance expectations.
• Provide regular feedback, coaching, and performance evaluations.
• Address employee concerns and foster team collaboration.

2. Exceptional Customer Service:

• Ensure guest satisfaction by consistently exceeding expectations.
• Address customer feedback and resolve complaints professionally.
• Monitor and act on guest reviews to maintain service excellence.

3. Operations Management:

• Oversee daily operations, including opening and closing procedures.
• Maintain compliance with health, safety, and sanitation standards.
• Manage inventory, supply chain, and vendor relationships efficiently.

4. Financial Oversight:

• Manage budgets, including cost controls and revenue goals.
• Optimize costs in alignment with set metrics:
• 30% of revenue to the cost of goods sold.
• 30% of revenue to labor costs.
• 10% of revenue to miscellaneous expenses.
• Monitor sales and profitability, making adjustments as needed.

5. Menu & Food Quality:

• Ensure food quality, presentation, and portion consistency.
• Collaborate with kitchen staff to innovate and update menu offerings.
• Monitor food costs and minimize waste to maximize profitability.

6. Marketing & Promotion:

• Implement in-store marketing strategies to attract new customers.
• Partner with marketing teams on campaigns and promotions.

7. Compliance & Licensing:

• Ensure compliance with local, state, and federal regulations, including health codes.
• Manage health department inspections.

8. Inventory Management:

• Maintain accurate inventory levels and reorder supplies as needed.
• Negotiate with vendors for competitive pricing and quality.

Qualifications:

• Bachelor’s degree in hospitality, business management, or equivalent experience (preferred).
• 2 years of proven experience as a Restaurant Manager or similar role in the restaurant industry.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• In-depth knowledge of restaurant operations and financial management.
• Ability to thrive in a fast-paced environment and handle challenges with ease.
• Proficiency in restaurant software and POS systems.

Requirements:

Authentically exhibit the company’s Core Values. On our P.A.T.H. to success, we are:

POSITIVE: Respectful, Friendly, Helpful

ACCOUNTABLE: Punctual, Dependable, Dedicated.

TRUSTWORTHY: Honest, Loyal, In Integrity

HARDWORKING: Going the Extra Mile, Never Compromising Quality, Exceeding Expectations

• Ability to work mornings/weekdays & weekends
• Positive attitude
• Excellent written and verbal communication skills
• Computer skills
• Attention to detail
• Reliable transportation

What We Offer:

• Competitive pay with performance-based bonuses
• Health benefits, paid time off, and employee discounts
• Opportunities for career advancement and skill development
• A positive, team-oriented work environment

If you’re looking to succeed at a progressive, growth-oriented company and you meet our Core Values, we’d love to talk to you! We offer part-time and full-time opportunities with:
Competitive Pay
Medical, Dental & Vision Benefits
Paid Time Off.