Career Services Manager

• Oversee the job placement process from job order intake through candidate matching, interviewing, and hiring.
• Ensure resumes and candidate materials are submitted to employer partners accurately and in a timely manner.
• Coordinate with employer partners and Job Placement Coordinators (JPCs) to schedule and facilitate member interviews.
• Monitor candidate progress throughout the interview process and ensure members receive appropriate preparation and support.
• Follow up with employer partners to confirm interview outcomes and gather feedback on candidate performance and job fit.
• Support successful member onboarding with employer partners when needed.
• Ensure placement activities align with program goals and workforce development best practices.

• Provide coaching, guidance, and performance feedback to Job Placement Coordinators and Senior Coordinator.
• Support the team in managing candidate pipelines, interview preparation, and employer communication.
• Ensure professional readiness curriculum remains relevant and up to date and support JPCs in delivering effective career preparation programming.
• Monitor progress toward job placement goals and troubleshoot challenges in the placement process.

• Plan hiring events in collaboration with the Employer Engagement Manager and Job Placement Coordinators.
• Create event run-of-show documents and manage internal scheduling and logistics.
• Lead day-of event operations to ensure smooth and effective member interviews.

• Oversee job placement data collection, ensuring interviews, offers, and placements are accurately logged in Salesforce.
• Monitor placement activity and ensure timely documentation of member progress.
• Collect feedback from members and employer partners and communicate insights to program leadership.

• Develop and maintain standard operating procedures (SOPs) for job placement processes.
• Create and refine communication templates, resource guides, and internal documentation.
• Organize shared team resources and improve systems for tracking employer relationships and job opportunities.
• Contribute to cross-team process improvement initiatives that strengthen member outcomes.

QUALIFICATIONS SKILLS:

• Must have 3 years of experience in workforce development, career services, account management, or a related field.

• Demonstrated ability to build relationships with employers and external partners.
• Experience supporting individuals facing barriers to employment strongly preferred.
• Familiarity with the food industry or hospitality sector preferred.
• Experience supervising or mentoring staff strongly preferred.
• Must have systems and organizational skills with the ability to manage multiple priorities.
• Must have written and verbal communications skills.
• Experience using data systems to track outcomes and inform decision making.

• Proficiency with Google Workspace, Microsoft Office, and Salesforce preferred.

REQUIRED COMPETENCIES

• Interpersonal relations - Exhibits respect and understanding of others to maintain professional relationships. Ensures trust and respect. Recognizes and owns the personal impact of their words and actions.
• Effective listening - Builds understanding and empathy through listening to what others have to say and responding appropriately. Demonstrates understanding of another’s point of view.
• Results driven - Achieves goals in a timely manner and adapts to various solutions when an original solution did not work. Gathers information, seeks input, and drives work forward.

• Detail oriented - verifies important details, ensures there are no surprises or gaps in needed information, has the ability to think a few steps ahead to answer potential questions about the data or project. Aims to leave things better than you found them. Checks work with others, plans time to review for errors and probes one’s own thinking. Addresses errors quickly and learns from them. Looks for ways to prevent similar errors.

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  Please include a cover letter and experience-aligned resume, including your pronouns.
• Apply here at Hot Bread Kitchen’s Applicant Tracking System.

Due to the volume of applications, only complete applications sent via our Applicant Tracking System will be considered. Applications sent via LinkedIn or other third-party sites will not be accepted or reviewed.