What are the responsibilities and job description for the Director of Operations position at Host Pros LLC?
Host Pros is Northeast Ohio’s #1 short-term rental management company, operating 80 high-end vacation rentals and growing rapidly. We're known for our four core values: Don’t Compete, Dominate • Always Be Curious • It’s Never Just Business • Unreasonable Hospitality.
We’re looking for a strong, people-focused Director of Operations to lead our Cleaning, Maintenance, Guest Experience, QC/Onboarding, and field teams while ensuring exceptional experiences for guests and property owners.
What You’ll Do
- Lead and develop the Operations Team (cleaning, maintenance, guest experience, runners).
- Hold team members accountable and maintain a culture of ownership, clarity, and high expectations.
- Communicate proactively with clients; handle escalations with professionalism and calm.
- Ensure every property meets Host Pros’ standards for quality, safety, and hospitality.
- Oversee turnovers, maintenance workflows, guest support, and property technology (locks, cameras, apps).
- Manage vendor relationships; recruit and evaluate teams and tradespeople.
- Anticipate issues before they happen (weather, seasonality, property quirks).
- Lead operational meetings and drive process improvements as we scale 50% in the next year.
What Success Looks Like
- Review scores of 9.70 across 80 listings
- Smooth, predictable operations with minimal surprises
- Direct reports consistently hitting goals
- High client satisfaction and trust
- Strong team alignment with Host Pros values
What We’re Looking For
Leadership & Communication
- Proven experience managing people in a fast-paced, service-focused environment
- Strong communicator; confident having hard conversations
- High emotional intelligence and calm under pressure
Skills & Experience
- Operations, hospitality, STR, or property management experience preferred
- Strong problem-solver; comfortable making decisions independently
- Tech-savvy and quick to learn new platforms
- Basic knowledge of home systems (HVAC, plumbing, electrical) a plus
Logistics
- Based in Northeast Ohio with reliable transportation
- Works Wednesday–Sunday; available for urgent issues
Compensation & Benefits
- $70,000–$80,000 base salary
- Performance-based bonus
- Health, dental, vision insurance
- Paid time off
Salary : $70,000 - $80,000