What are the responsibilities and job description for the Corporate Learning, Development and QA Director, Hotel position at Hospitalityspotlight?
Corporate Learning, Development and QA Director, Hotel
Full time | Hospitality Spotlight
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Posted On 10 / 19 / 2023Job Information
Hotel
Work Experience : 4-5 years
Salary : 81 - 90k
Location : Minneapolis, State / Province
Job Description
Hospitality Spotlight is looking for a Hotel Corporate Learning, Development and QA Director for an organization in Northern Central US.
The Work :
- Leads by example at all levels of execution.
- Evaluate training / development needs of properties and departments.
- Create and deliver the infrastructure to support all operational learning and development needs and programs.
- Create and implement effective training solutions to constantly improve service breakdowns, inefficiencies, and productivity. Evaluate and monitor the development, effectiveness, and consistency of the programs.
- Involved in optimizing creating / implementing onboarding / offboarding processes.
- Analyze guest experience to increase guest satisfaction.
- Identify department trainers to deploy consistent onboarding and cross-training plans and programs for new and existing associates.
- Lead all associate classroom training workshops.
- Manage compliance training programs.
- Develop, maintain and distribute status learning and development reports to Lead Team periodically and as needed.
- Create yearly learning & development plan and calendar.
- Travel to properties for two to four weeks at a time.
- Additional responsibilities are required.
What you’ve already done (requirements) :
Compensation :
Yearly salary base range of 80-90k.
Submit your resume if you meet the qualifications and are excited about joining an already successful and growing team. We look forward to connecting and shining our spotlight on you!
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