Room Service - Server

Job Description rOOM SERVICE SERVER JOB TITLE: ROOM SERVICE SERVER DEPARTMENT: F&B REPORTS TO: F&B MANAGER FLSA STATUS: NON-EXEMPT PREPARED BY: HR EFFECTIVE DATE: 4/1/16   SUMMARY: To assure the standards that have been determined for the department as outlined in the Standard Operating Procedures are utilized throughout the daily routine.  Practice active listening and communication in a timely manner to managers and captains, providing prompt and thorough follow-through.  To meet and anticipate guests needs. Maintain fiscal responsibility by reducing waste and working safely.  Will be proactive in increasing the customer service scores for the department, measured through comment cards.   DUTIES AND RESPONSIBILITIES: Must be able to answer calls in a professional and polite manner. Take accurate orders and specifications. Has full knowledge and understanding of the menus. Has a working knowledge of the wine list, and all beverages served: spirits, beers, wines by-the-glass, after dinner drinks, non-alcoholic offerings and coffee & tea options. Understands the operation of the POS system. Respects co-workers and guests alike. Assists co-workers when necessary. Maintain a positive attitude. Meets guest’s expectations. Support safe work habits and a safe working environment at all times. Other duties and jobs may be assigned as needed by supervisor.   QUALIFICATIONS: Basic knowledge of food and beverage. Ability to multi-task and handle high pressure situations. Personable and great people skills. Must be able to work independently. Must provide valid document(s) to work in the US. Must meet legal age requirements for the position.   EDUCATION High school diploma or equal to a GED.   PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met successfully to perform the essential functions of this job. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs. Must be able to stand and walk for long periods of time.   LANGUAGE SKILLS:   Must speak and communicate in English. Must be able to clearly communicate with guests, management and coworkers.   CERTIFICATES & LICENSES: Food Handler Certificate   WORK ENVIRONMENT:The work environment at Bernardus Lodge ranges from winter time lows of 20 degrees to summer time highs to 100 degrees.

Salary : $17