What are the responsibilities and job description for the Operations Manager position at Hospitality Group LLC?
Operations Manager for Holiday Inn Express Apex
Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Operations Manager at the Holiday Inn Express Apex who knows how to bring out the best in people, maintain exceptional standards, and maximize financial returns.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
· Working closely with your General Manager – while also occasionally standing in in their absence
· Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
· Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
· Recommend or initiate any HR related actions where needed
· Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
· Responding to guest complaints or concerns in a prompt and professional manner
· Helping your General Manager to develop, implement, and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
What we need from you
· Prior guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of experience and education (Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration)
· Previous extended stay experience or experience in a hotel of similar size and complexity preferred
· Must speak fluent English
· Other languages preferred
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. So, join us, and you’ll become part of our Holiday Inn Express Apex family!
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Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $45,000 - $60,000