What are the responsibilities and job description for the Part-Time Hotel Front Desk Clerk position at Hospitality Associates?
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest.
This is a part-time position that will primarily be the afternoon/evening shift (3 pm-11 pm) and requires weekend availability. If this works with your availability, come join our team! You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation: $15 - $16 hourly
Qualifications
This is a part-time position that will primarily be the afternoon/evening shift (3 pm-11 pm) and requires weekend availability. If this works with your availability, come join our team! You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation: $15 - $16 hourly
Qualifications
- Comfortable taking telephone calls and mitigating stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- High school diploma, GED, or equivalent
- Field customer complaints when necessary
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Communicate with housekeeping to make sure guest rooms are ready
Salary : $15 - $16