Hospital Administrator (Veterinary)

The new Hospital for Veterinary Surgery, will launch in Greenwich in October 2025. We are seeking, as part of our inaugural staff, an experienced and dynamic Hospital Administrator to lead the operations of our cutting-edge, stand alone, veterinary surgical center. The Hospital Administrator will work closely with the Medical Director to ensure seamless integration of clinical care and hospital operations. This partnership will maintain exceptional patient outcomes, drive operational efficiency, and support overall business growth. The ideal candidate will have a balance of management expertise and a passion for advancing veterinary surgery.

Key Responsibilities:

Operational Leadership:

• Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
• Oversee the hospital's day-to-day operations, creating a smooth and efficient workflow across all departments
• Implement policies, procedures, and protocols to uphold high standards in patient care, safety, and staff performance.
• Ensure compliance with local, state, and federal regulations governing veterinary practice and healthcare

Team Management & Development:

• Lead, mentor, and manage a diverse team of technicians, assistants and administrative staff in conjunction with the Medical Director
• Foster a positive work environment, promoting collaboration, continuous learning, and professional development
• Oversee the recruitment, onboarding, and ongoing development of all support staff, ensuring comprehensive training programs, regular performance evaluations, and strategies for creating long-term employee engagement and retention

Financial Management:

• Develop and manage the hospital’s budget, ensuring cost-effective resource allocation and financial stability
• Analyze financial reports, control expenditures, and implement strategies to meet financial goals
• Partner with the Medical Director to identify opportunities for growth and expansion, including new service offerings and partnerships

Patient Care & Client Services:

• Ensure the highest quality of surgical care is delivered in collaboration with the Medical Director, focusing on patient outcomes and client satisfaction
• Maintain and improve client services, including communication, follow-up care, and overall customer experience
• Address escalated client concerns and work to maintain strong, positive relationships with pet owners
• Cultivate and sustain strong, collaborative relationships with referring veterinarians and partner hospitals, ensuring open communication, trust, and mutual support to enhance patient care and referral experiences

Strategic Planning & Growth:

• Partner with the Medical Director to develop and execute long-term business and clinical strategies to support the hospital’s growth and sustainability
• Stay abreast of advancements in veterinary surgery and healthcare technology, integrating best practices into hospital operations
• Collaborate with external stakeholders, including referring veterinarians, vendors, and the veterinary community, to promote the hospital's reputation and services

Qualifications:

• Minimum of 5 years of experience in a veterinary hospital leadership role, with a strong understanding of veterinary surgery
• Advanced degree or certification in hospital administration, business management, or a related field preferred
• Proven experience in team leadership and operational oversight
• Highly evolved interpersonal skills, and a proven ability to collaborate and communicate effectively with medical leadership to achieve hospital-wide goals
• Strong business acumen with the ability to manage budgets, analyze financial data, and drive hospital growth
• Passion for animal welfare and a commitment to providing the highest level of patient care

What We Offer:

• The salary range for this role is: $95,000-$115,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies
• Sign-on bonus
• Comprehensive medical, dental and vision coverage
• Generous paid time off, including three weeks PTO to start
• 401(k) with a company match
• Paid Parental leave
• Wellness support/EAP
• Elective benefits through MetLife
• Employee pet discounts
• FSA/HSA
• Discounted pet insurance through MetLife

We provide equal opportunities for everyone who applies to and works for HVS, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.