Director, Operational Excellence

Overview

How you move is why we’re here. ®Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

 the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Director of Capacity Workforce Planning & Capacity Performance Improvement

Operational Excellence

Full-Time

Operational Excellence (OE) at Hospital for Special Surgery (HSS) is charged with eliminating waste and redesigning operations to enable continued success and optimize the patient experience. The OE team thinks beyond what’s expected, from simplifying patient registration and decreasing operating room turnover time to streamlining the discharge process. The OE department is highly visible, collaborating closely with the HSS executive team and other clinical and business leaders throughout the organization. As a part of this team, you’ll be an essential resource, helping our hospital stay on top of our game, so we can ensure our patients do the same.

Job Summary:

The Director of Workforce Planning & Capacity Performance Improvement serves an important leadership role within the Operational Excellence (OE) program at HSS, both driving large-scale, system-wide business transformation initiatives across the perioperative patient care journey and optimizing workforce planning. The Director will play a key role in driving organizational strategy and helping HSS establish and share best practices across existing and new sites. Developing and maintaining strong relationships with physicians, their offices and front-line leaders will be an essential part of the role. To this end, s/he possesses a unique blend of expertise in strategic planning, business acumen, and process improvement.

The Director will own and drive projects to completion with specific tasks including but not limited to: development and presentation of leadership-ready materials, design of change management and communication plans, facilitation of discussions with multiple stakeholders, design and execution of analytics, and building complex models to inform decision-making and performance improvement. To this end, the Director will leverage analytical, strategic planning, project management, change management, and communication skills to ensure project success.

The Director will report to the Assistant Vice President of Operational Excellence, playing a critical role as the subject matter expert of Capacity Performance and Workforce Planning for the team.

Key Responsibilities:

• Engage in collaborative partnerships with operational leaders to strategically plan and optimize the variable frontline workforce, ensuring optimal resource allocation, productivity, and operational efficiency
• Design and implement the vision to transform workforce planning with an automated workforce tool to assist with day-of staffing, staff schedule, recruitment needs and productivity tracking
• Lead transformational projects to improve patient’s perioperative care coordination journey throughout HSS
• Collaborate with OR scheduling, service lines, nursing, pre-surgical screening and physician practice to optimize existing patient workflows and implement efficiency improvement opportunities
• Create and maintain a highly effective and efficient infrastructure through the use of best practices and a continuous improvement mindset
• Offer executive project management support to the Surgeon-in-Chief (SIC) and Chief Nurse Executive (CNE) by taking the lead in facilitating perioperative governance meetings, such as HSS’ Operating Room Leadership Council (ORLC) and Operating Room Executive Council (OREC), ensuring effective communication, collaboration, and decision-making within the perioperative environment

Qualifications

Education- Required:

• Bachelor’s degree (BA)
• Master’s degree in Engineering, Healthcare Administration, Business Management or related field

Skills & Experience – Required: 

• 5 years of related experience in healthcare
• Experience in healthcare or hospital operations consulting
• Excellent verbal and written communication skills; effectively communicates with various departments to disseminate and receive information as requested
• Experience designing impactful change management and communication programs
• Experience leading and facilitating meetings with effective outcomes
• Working knowledge of various software and spreadsheet applications used in process mapping, process design, and work-flow management (e.g., MS Excel, MS PowerPoint)
• Ability to manage multiple projects with tight deadlines in an environment of constant change with a continuous improvement mindset
• Strong problem-solving skills
• High emotional intelligence and ability to collaborate with both clinical and administrative stakeholders
• Strong project management skills
• Possesses an excitement for change
• Ability to acquire skills and knowledge effectively and efficiently
• Ability to influence people, build relationships and collaborate
• Demonstrated ability to produce high-quality deliverables in a consistent manner
• Familiarity with Epic EMR
• Knowledge of process improvement methodologies

Skills & Experience – Preferred

• Experience in designing and implementing complex analyses, tailoring communication of findings to stakeholders
• Experience in coaching junior team members through complex tasks, improving the quality of their deliverables, and being a trusted mentor to junior team members
• Experience working in healthcare systems and hospitals, deep knowledge in hospital operations

Lifestyle and Work Environment

HSS is the premier institute for musculoskeletal care and aspires for excellence in all endeavors. With a foundational value of diversity, we are committed to an environment of respect, equitable treatment, and opportunity for our patients, employees, and communities. Now more than ever, our guiding principles are helping us in our search for exceptional talent – candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive, and inclusive environment. Working with colleagues who love what they do and are deeply committed to our mission – to help people get back to what they need and love to do better than any other place in the world – you too can be part of our transformation across the enterprise. Flexible work environment including opportunity to work from home within a hybrid work scheme. 

Other Requirements

Salary : $160,000 - $180,000