Office Manager - Arizona Supportive Care

Join Arizona’s largest, most prominent not-for-profit hospice, serving the valley since 1977.

Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

Benefits:

• Supportive work environment with a culture of caring for patients and one another.
• Competitive wages and excellent benefit program.
• Generous Paid Time Off.
• Flexible schedules for work/life balance

Position Profile

The Arizona Supportive Care (AZSC) Office Manager will be responsible for overseeing the administrative operations of the program and supporting the provision of patient care. This position leads the administrative team that is responsible for referral management, medical record management, scheduling, phones/customer service and payor partner report production. As a key member of the AZSC leadership team, utilizes excellent communication skills to promote and maintain a strong, positive culture.

Responsibilities

• Leads and support AZSC administration operations.
• Works with leadership team to establish framework and philosophic construct for department processes, procedures, and performance standards.
• Manages policies, processes, and procedures within assigned scop, leading their development, implementation, and management.
• Provides staff with guidance, clarification, or updates regarding general and department specific policies and procedures.
• Fosters and maintains optimal team functioning among support staff.
• Facilitates optimal team function through direct 1:1 communication with staff, regular staff meetings and availability for problem solving.
• Collaborate with all other departments as needed to develop or define procedures.
• Acts as resource for information, communication and problem-solving to ensure excellent delivery of services.
• Ensures coordination of patient care, including ordering and processing of laboratory tests, x-rays, DME and other ancillary services with outside vendors.
• This role will reconcile patient orders, manage prescription refills and manage process of ensuring appropriate consents are obtained and documented.
• Effectively and efficiently manages reporting and preparation for billing.
• Manages department IDG meetings and responsible for supply inventory for the department.
• Responsible for hiring team members.
• Working in collaboration with other leaders within the overall agency.
• Responsible for various administrative tasks to support the department.
• Collaborates well with other departments to support program integration.
• Establishes and maintains positive customer relationships.
• Maintains professional knowledge and enhances professional skills.
• Adheres to high standards of personal and professional conduct.

Minimum Qualifications

• Minimum of 5 years of recent supervisory experience.
• Experience in practice management with strong knowledge of business and/ or healthcare administration.
• Bachelor’s degree or equivalent experience.
• Strong coaching/mentoring and conflict management skills.
• Excellent organizational, analytical, and critical thinking/problem-solving skills.
• Ability to manage time well, meet deadlines and perform with attention to detail, speed, accuracy, and follow-through.
• Leadership experience should include management of staff, clinical functions, and financial results. Requires excellent written and verbal communication, collaboration, planning, organizational and conceptual skills.

Preferred Qualifications

• Primary Care/Medical Group experience preferred.
• Experience in or exposure to palliative care is desirable.

Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V