Clinical Liaison

FUNCTION

The RN Admission Specialist Hospital Liaison interviews newly referred patients and or family, reviews the clinical records and completes a physical assessment of the patient. The RN Specialist listens to the concerns and needs of the patient and family and then effectively communicates specifically how Hospice of the Upstate will address the expressed needs/concerns. The hospice eligibility is determined in collaboration with the attending physician and the hospice medical director. If appropriate for admission, hospice informed consents are explained as well as the patient’s bill of rights and appropriate signatures are obtained.

SUPERVISION RECEIVED

Works directly under supervision of the Senior Director of Marketing

SUPERVISION EXERCISED

None

EXAMPLES OF WORK PERFORMED

(These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.)

·      Listen to the needs and concerns of the newly referred patient and family

·      Present/Explain the Hospice of the Upstate program (Home Care vs. Hospice House)

·      Collaboratively determine hospice eligibility and appropriate level of care with the attending physician and the hospice medical director

·      Explain the Hospice program and obtain informed consents for enrollment into the HOTU program

·      Complete admissions per Hospice of the Upstate guidelines, policy and procedures

·      Coordinate admission pick up times with Clinical Liaisons

·      Take reports on new admissions from Clinical Liaisons

·      Assist in getting new patients and families settled in at Hospice House

·      Review Hospice House rules and procedures with newly referred patient and family

·      Participate in the weekend rotation and on-call to provide admission coverage for the weekends

·      Attend mandatory in-services/

·      Completes all admission documentation by end of business day each day

·      Provides a detailed report to Hospice Home Care or Hospice House Charge Nurse for hand off communication

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

· Current South Carolina license as a Registered Nurse

Necessary Knowledge, Skills and Abilities:

· Understand that referral sources, patients and families are our customers

· Demonstrate exceptional customer service to internal and external customers at all times

· Understand that when patient/ families or referral source calls HOUS they are seeking help

· Practice and accept the goal is to make every effort to help the hospice eligible patient as promptly and efficiently as possible.

· Ability to assess and respond to the needs of new hospice referrals in a prompt manner (Response time goal to be determined by department)

· Dress in a clean professional manner at all times and represent HOU in a positive respectful way at all times.

· Wears clean HOU uniform each day at work

· Possesses skills necessary and demonstrates ability to function within a flexible team

· Skilled in Nursing Practice, able to cope with family emotional stress and tolerant of individual lifestyles

· Computer literate with knowledge of Microsoft Office software

· Checks HOU email when working to stay informed

· Ability to work successfully with varied groups of people

· Maintains professional boundaries within the scope of professional licensure

· Demonstrates maturity, initiative and excellent interpersonal and organizational skills

· Must be flexible related to duties as priorities can change frequently

· Must be empathetic, responsible, able to accept supervision, relate well to patients and families, understand and accept the Hospice philosophy

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TOOLS AND EQUIPMENT USED

Standard nursing equipment, computers

PHYSICAL DEMANDS

May be required to climb steps, stoop, bend or lift up to 50 pounds. Must be able to communicate compassionately with patients, families and the general public.

REQUIREMENTS

• Valid South Carolina Nursing License
• Valid South Carolina Drivers License

Hospice of the Upstate provides compassionate, high-quality care for seriously and terminally ill patients and their families, while leading and educating the community about end-of-life.