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Performance Improvement Director

Hospice of Spokane
Spokane, WA Full Time
POSTED ON 4/5/2026
AVAILABLE BEFORE 6/4/2026

JOB SUMMARY:

The Director of Performance Improvement is responsible for the overall quality of care and performance improvement of the agency. Demonstrates an understanding of all federal and state laws, regulations and standards for hospice care and ensures the agency’s compliance. Works cooperatively with all departments to decrease our risk areas related to these laws, standards, and regulations. Provides guidance in assessing and coordinating processes across interdepartmental lines for effective system flow. Serves as Safety Coordinator. Provides clinical leadership with supervisory duties. Coordinates and directs clinical education.

RESPONSIBILTIES:

  • Chairperson of the QAPI Committee.
  • Coordinates the interdepartmental QA and Performance Improvement projects so the areas of high risk will be evaluated on a regular basis.
  • Monitors ongoing agency compliance with discipline-specific standards and regulations and implements new standards and regulations in coordination with leadership team.
  • Assists in developing performance improvement guidelines that will document quality improvement of identified problem areas.
  • Oversees Hospice Quality Reporting Program (HQRP).
  • Collaborates with the Compliance Officer in coordinating the compliance plan and in developing processes that maintain our compliance with all federal and state laws and regulations pertaining to hospice programs.
  • Develops, coordinates, and participates in the performance improvement, quality care and compliance education program so that all staff and volunteers are knowledgeable of the procedures established.
  • Works collaboratively with clinical leadership in developing education initiatives.
  • Responsible for clinical education.
  • Serves as the HIPAA Privacy Officer and provides required training to all staff as needed or required.
  • Serves as Safety Coordinator and Infection Control Nurse.
  • Participates as a member of Leadership Team in the on-call rotation.
  • Supervises HNAs.
  • Other duties as assigned.

QUALIFICATIONS:

  • RN required; BSN and CHPN preferred.
  • Two years previous experience in healthcare management and performance improvement or compliance programs.
  • Demonstrates understanding of federal and state laws and regulations pertaining to hospice programs.
  • Advanced skill and strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc).
  • Demonstrated proficiency with EMR applications.
  • Ability to design and implement effective staff education and training programs.
  • Strong organizational, problem-solving and communication skills.
  • Current Basic Life Saving for Health Care Providers (CPR and AED) certification required.
  • Valid drivers license.

Pay: $100,000.00 - $150,000.00 per year

Benefits:

  • 403(b)
  • AD&D insurance
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Work Location: In person

Salary : $100,000 - $150,000

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