Referral Coordinator

Brief Description

Hospice of Orange & Sullivan is a nonprofit organization dedicated to providing compassionate, comprehensive end-of-life care to patients and their families throughout Orange and Sullivan Counties. Our team delivers specialized medical, emotional, and spiritual support, helping individuals maintain comfort, dignity, and quality of life. With a strong community presence and a commitment to excellence, we ensure families never face life’s most challenging moments alone.

If you’re compassionate, organized, and thrive in a fast-paced healthcare environment, we invite you to join our dedicated team supporting patients and families through a seamless transition into hospice care.

What We Are Looking For

Job Title: Referral Coordinator

Schedule: Full-time, Monday through Friday, 8:30 am - 4:30 pm

About This Role

The Referral Coordinator manages hospice referrals from first contact through admission, ensuring accurate documentation, effective communication, and a smooth transition into hospice care. Responsibilities include EMR data entry, coordinating admissions, ordering equipment, communicating with care teams and referral sources, educating patients and families on hospice services, and supporting admission tracking and reporting. The position is primarily office-based with flexibility for remote work based on organizational needs.

What You’ll Do

• Serve as the first point of contact for hospice referrals via phone and e-fax
• Manage the referral process from initial inquiry through hospice admission
• Gather, verify, and enter referral and patient information into the EMR
• Coordinate and schedule hospice admission and informational visits
• Order and document durable medical equipment for new admissions
• Communicate referral details and updates to clinical staff, vendors, and internal teams
• Educate patients and families on hospice philosophy, services, and care expectations
• Provide anticipatory guidance to support patients and families during the admission process
• Track eligibility, admissions, and previously discharged or revoked patients
• Prepare and distribute daily referral and potential admission reports
• Assist with interdisciplinary team meeting preparation
• Ensure compliance with agency policies, procedures, and documentation standards
  
  

Requirements

Education Required:

• High School diploma or equivalent.
  
  

Experience Required

• Must be able to excel at communication skills.
• Must be able to work within an environment of critical needs.
• Must be able to demonstrate a high level of organization, multi-tasking skills., and be able to work at a high pace.
• Familiarity with various office equipment, including but not limited to: computers, computer system programs, etc.
• Computer literacy.
• Ability to work independently.
  
  

Preferred Knowledge, Skills & Abilities

• Associate's degree in Human Services or a related field.
• Two (2) years of experience in a hospital or hospice setting.
• Experience in a health care setting.
  
  

Summary

What Benefits Are Offered?

Benefits

In alignment with our mission, Hospice provides a wide range of benefits to ensure our employees have the personal tools needed in order to be successful. Hospice provides:

• Medical, Dental, Vision insurance, Supplemental Life Insurance & AD&D, Supplemental Short Term and Long Term Disability, 403B retirement, Employee Assistance Program, and more!
  
  

Hospice recognizes the value of having a much-needed work life balance.

• Hospice is proud to provide generous paid time off (PTO), sick time, and paid holidays!
  
  

We are also committed to helping our employees prepare for the future. We offer:

• Tuition reimbursement/assistance for college courses and continuing education programs.
• A 403b retirement savings plan! HOSC will match up to 3% of employee contributions.
• EOE, including disability/vets.
  
  

Hospice of Orange & Sullivan Counties Inc. provides an interdisciplinary approach to healthcare. While hospice care is not curative physically, we provide comfort and healing to the emotional and spiritual aspects of the patient. We also provide support and care for our families and caregivers as they navigate some of the most vulnerable times in their lives. Not only will your presence soothe for the moment, but you will be able to walk alongside your patients and their families and caregivers throughout their time on the hospice journey.