Volunteer Coordinator

Qualification Requirements

• Minimum two years of experience in a health care setting coordinating patient-related activities is preferred; previous volunteer supervision experience also preferred.
• Minimum 2-year college education preferred.
• Familiar with Medicare Conditions of Participation as it relates to volunteer services.
• Possesses strong verbal and written communication skills; demonstrates ability to communicate effectively with patients, families, and team members.
• Demonstrates strong organizational, time management, and prioritization skills.
• Has the ability to work independently and within an interdisciplinary team.
• Understands and is committed to the hospice philosophy.

Essential Job Responsibilities

• Provides supervision, support and coordination of assigned volunteers; cultivates and maintains relationships with volunteers to ensure volunteer retention.
• Coordinates volunteer assignments according to patient/family/agency need and volunteer interests; attends weekly team conference to help proactively identify volunteer needs.
• Assists with volunteer recruitment efforts; participates in the interview, selection and hiring process of new volunteers.
• Conducts volunteer orientation classes and any follow-up training needed; ensures volunteers are successfully on-boarded to the volunteer program.
• Participates in the planning and executing of volunteer retention and recognition activities throughout the year.
• Conducts required performance evaluations and competency assessments; provides appropriate feedback.
• Assists with (and may be given direct ownership of) various volunteer programs and complimentary services including but not limited to: Threshold Choir, Pillow Talk, Music, Memory Bears, etc.   
• Ensures batch posting and volunteer documentation is complete and recorded according to agency policies.
• Assists with or conducts inpatient “hands on” training classes as assigned.
• Assists with the annual recertification requirements as needed.
• Collects and maintains accurate statistics on volunteer activities.
• Assists with the development and/or facilitation of in-service programs for volunteers.
• In the absence of a volunteer, may provide patient companionship or fulfill other patient/family referrals to ensure patient/family needs are met.
• Responsible for learning and utilizing technology made available by the agency to increase efficiency, communication and performance of duties.
• Participates in the agency’s Quality Improvement program.
• Attends staff meetings and completes all mandatory training.
• Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.
• Performs other duties as assigned.