Admissions Facility Coordinator - Hospice

The Admissions Facility Coordinator, in cooperation with the Admissions Manager, facilitates the admission of hospice patients in long term care facilities. The position is responsible for maintaining both new and existing contractual relationships in conjunction with Procurement Coordinator and skilled nursing facilities. The position also promotes relationships between facilities and referral center staff.  

Service area:  Lake County  / Schedule:    8:00am - 4:30pm    

JOB DUTIES:  This position is responsible for customer service, respite and team patient transfers to facilities, and assuring timely long term care admissions and referral close-outs. 

• Develops, expands, and maintains quality professional relationships with new and existing referral sources associated with LTC and ALF facilities, working with liaison, admissions staff, clinicians, and billing department assigned to the demographic territory in which the facility is located
• Provides a consistent professional presence in the assigned territory with all identified referral sources as required to meet admission goals
• Receives hospice referrals via phone, in person, and other means and interacts with referral sources, patients, and families to determine their goals of care.
• Provides information to referral sources such as updates regarding billing issues. Acts as a resource for billing questions and issues. 
• Identifies admission barriers and discusses them with parties involved.
• Provides consistent, frequent communication with LTC facilities in collaboration with liaisons, LTC and hospice staff to enhance our business relationships. 
• Describes and reviews hospice services with potential patients/families addressing their concerns and obtaining pertinent information necessary for admission.
• Discusses financial obligations and insurance coverage with patients/families using knowledge of the Medicare, Medicaid, insurance and other reimbursement.
• Enters accurate and timely encounter information into the electronic medical record related to insurance/payor, physician, demographics, etc.
• Completes accurate documentation within the EMR system at the time of care and location of service.   Where not possible or otherwise directed, completes at next available opportunity, and by end of shift without exception.
• Assists and mentors’ liaisons and clinical staff, providing them with regular feedback. 
• Interacts with and provides feedback to the facility referral sources.
• Communicates immediate care needs to the Admissions Manager or designee.
• Maintains positive professional relations with other departments. Responds in a timely manner to requests for information, documentation, and corrections necessary for clinical and billing functions of the agency.  
• Other duties as assigned.

BENEFITS:

• Competitive Compensation including an unheard of 403(B) match plan
• Mileage Reimbursement
• Full benefits package including a Robust PTO Bank 
• Tuition Reimbursement program
• Learning resources to be successful in your care

*****All positions require a pre-employment drug-screen

Cornerstone Hospice & Palliative Care, A division of Cornerstone Health Services, Inc of Florida is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived, race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/poster.cfm 

 To learn more about Cornerstone Health Services, Inc please visit our website https://web.cshospice.org/