Intake Coordinator

Please know, due to the impact of the Maui Wildfire Disaster on the housing shortage on Maui, we are not recruiting from out of state or off-island. Please feel free to reach out to us when you do relocate to Maui.

Intake Coordinator – Hospice & Palliative Care (Rural Communities Focus)
Location: Wailuku, Maui (with service support for Molokaʻi, Hāna, and Lānaʻi)
Organization: Hospice Maui
Employment Type: Full-Time, Non-Exempt

Position Summary
Hospice Maui is seeking a compassionate and detail-oriented Intake Coordinator to serve as one of the first points of contact for patients, families, physicians, and referral partners. This role plays a vital part in coordinating timely hospice and palliative care admissions, with primary support for our rural neighbor island and East Maui communities of Molokaʻi, Hāna, and Lānaʻi, as well as our Palliative Care program.

The Intake Coordinator gathers essential patient information, facilitates referrals, supports admission workflows, and ensures warm, respectful communication with individuals during vulnerable moments.

Key Responsibilities

• Serve as the primary contact for hospice and palliative care referrals and inquiries
• Support intake coordination for patients in Molokaʻi, Hāna, Lānaʻi, and Maui
• Conduct initial interviews with patients, families, caregivers, and referral sources
• Collect and enter demographic, clinical, and insurance information accurately
• Process admission paperwork and coordinate clinical evaluation visits
• Provide education regarding hospice and palliative care services and eligibility
• Respond to phone calls and visitors with professionalism, warmth, and empathy
• Maintain confidentiality and compliance with all regulatory requirements
• Collaborate closely with the interdisciplinary care team
• Perform other related duties as assigned

Qualifications

• High School Diploma required; Associate’s Degree preferred
• Minimum 3 years office and administrative experience required
• Proficiency with Microsoft Office, Google Workspace, smartphones, and data base entry
• Strong communication, organizational, and customer service skills
• Ability to work with sensitivity and compassion with seriously ill patients and families
• Excellent attention to detail and ability to manage multiple priorities
• Cultural awareness and respect for the diverse communities we serve

Physical Requirements

• Ability to sit, stand, walk, and use hands for office and computer work
• Occasional lifting up to 30 pounds
• Ability to communicate clearly by phone and in person

Why Join Hospice Maui

• Mission-driven organization providing compassionate end-of-life and palliative care
• Supportive, collaborative team environment
• Opportunity to make a meaningful difference for patients and families in underserved rural communities
• Competitive compensation and benefits

Hospice Maui is an equal opportunity employer and values diversity, cultural humility, and community connection.

(Optional - An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above education and experience requirements).

The preferred candidate will be professional, polished, an excellent communicator, a quick learner, empathetic, compassionate and have an understanding of caring for the dying and the cultural diversity of our community.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Are you experienced using Google Suite applications and Microsoft Office?
• Do you have experience using an EMR software or other database management platform?
• Have you or someone you know had experience with hospice care?

Experience:

• administrative office: 4 years (Required)

Work Location: In person

Salary : $24 - $27