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QAPI (Quality Assurance Performance Improvement) and HOPE Assessment Coordinator

Hospice Care Plus
Richmond, KY Full Time
POSTED ON 11/18/2025 CLOSED ON 1/17/2026

What are the responsibilities and job description for the QAPI (Quality Assurance Performance Improvement) and HOPE Assessment Coordinator position at Hospice Care Plus?

JOB SUMMARY:

The QAPI Coordinator is responsible for operating and monitoring the QAPI program, ensuring the clinical practices of the organization follow all federal and state compliance through regulatory guidance and ensuring quality of care through program integrity of Hospice Care Plus. The QAPI Coordinator works collaboratively with the Director of Clinical Services Care and the CEO to ensure compliance of all hospice programs through Quality Assurance and Performance Improvement. This position also is responsible for review and submission of CMS required HOPE (Hospice Outcome Patient Evaluation) assessments.

RESPONSIBLE TO: Chief Executive Officer

NOTE: All employees of Hospice Care Plus are at will employees

EDUCATION AND QUALIFICATIONS:

  • RN from an accredited school of nursing (Bachelors preferred).
  • 3 years of nursing experience with direct experience in a health care setting and compliance
  • Proficient in Electronic Medical Record usage and tracking and trending of healthcare data.
  • Assists in the planning, implementation, operation, and evaluation of Hospice care to terminally ill patients and their families through QAPI review.
  • Monitors all agency activities for compliance with Medicare and Medicaid requirements and ensure policies and procedures are in place.
  • Responsible for the overall development, implementation, and evaluation of Hospice Care Plus clinical programs that meet federal and state guidelines as part of the QAPI program in collaboration with the Director of Clinical Services, CEO and Medical Director.
  • Develop a Quality Assurance and Performance Improvement Plan yearly.
  • Proactive review of CAHPS survey data and Customer Service Program as part of QAPI.
  • HOPE CMS submission and oversight

ABOUT US:

Hospice Care Plus has received multiple awards for high rates of patient and family satisfaction, the most recent of which is the Hospice Honors Award. A non-profit, community-based hospice, we serve six counties in central and eastern Kentucky. We pride ourselves on compassionate, expert care, honoring the life, dignity, and autonomy of our patients, with a focus on making each day the best it can be. We were founded in 1981 by the community and continue to enjoy the support of the communities we serve through financial gifts and the time and talents of our volunteers.

To meet the needs of our communities, we offer these programs:

  • Hospice Home Care: hospice care provided in the home, nursing home, or assisted living facility
  • Compassionate Care Center: inpatient hospice care at our freestanding facility
  • Bereavement Outreach: grief support for families as they receive hospice care and for one year after hospice services are completed.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience:

  • nursing: 5 years (Required)

License/Certification:

  • Driver's License (Required)

Work Location: Hybrid remote in Richmond, KY 40475

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