Administration - PACE Center Receptionist

As a Bluegrass PACE Care team member, you will be a part of a program providing all-inclusive healthcare that keeps Kentuckians aged 55 , who may otherwise need nursing home care, living safely at home. Our PACE experts work collaboratively with an interdisciplinary team to decide what’s best for each PACE participant, bringing all aspects of medical and personal care, plus social and support services. Most care services are provided at the PACE Center, including transportation to and from the Center. Be on the forefront of holistic care for our Kentucky community by joining our PACE program team!
At BCN we are committed to a work setting that treats all team members with fairness, dignity, and respect. We offer our team members an opportunity to grow, to develop professionally, and to work in a team environment. You can help our team make a lasting difference. Join #TeamBCN where your work matters, and your time is valued.

Job Description for PACE Center Receptionist

Department: CGP PACE
Position reports to: PACE Center Manager
Position supervises: None
FLSA Status: Non-exempt
EEO Category: Administrative Support Workers
Pay Grade: 3 NE

Position Summary:
Under the supervision of the PACE Center Manager, the PACE Center Receptionist greets and directs participants and visitors to the PACE Center and is responsible for a variety of administrative tasks.

Position Duties & Responsibilities:

• Greets participants and visitors in a courteous, polite, and helpful manner and directs them to the appropriate location within the day center.
• From the lobby, communicates with the day center staff regarding participant arrivals and departures.
• Assures the receptionist work area is ready each day, ensuring all related activities are fully operational at the start of business.
• Responsible for opening and closing procedures for the front lobby.
• Ensures PACE participants are checked in and out of the day center using established protocols and obtaining/returning necessary information (i.e. lanyard, name badge, security bracelet.)
• Works with the clinical staff to ensure participants needing visits upon arrival as well as those needing outside appointments have necessary documents and paperwork.
• Signs vendors and visitors in and out using established procedures.
• Assists with the call systems to alert staff when alarms are sounding to ensure the safety of participants and staff in the center.
• Responds to emergency calls according to established procedures.
• Provides superior customer service to participants, caregivers, visitors, vendors, and colleagues. Respects and maintains the dignity of participants and their caregivers.
• Handles all telephone calls in a professional and efficient manner using proper phone etiquette and established protocols.
• Ensures discretion and remains HIPAA compliant with all interactions.
• May provide coverage to other administrative roles as needed.
• Other projects and duties as assigned.

Bluegrass Care Navigators is committed to creating a diverse environment and complies with Equal Employment Opportunity and Title VI guidelines. Employment with Bluegrass Care Navigators, as well as our services, are available to all qualified individuals. We embrace and celebrate differences of persons of varying age, ethnicity, gender, disability, race, color, sex (including sex characteristics, intersex traits, pregnancy or related conditions), sexual orientation, gender identity, sex stereotypes, religion, national origin, political affiliation, socioeconomic and family status, geographic region, and other characteristics that make our employees unique.

It is the policy of Bluegrass Care Navigators to implement fair and effective personnel policies and to require all employees to serve the organization's mission and values.