Patient Financial Advocate

About Hoskinson Health & Wellness

Hoskinson Health & Wellness Clinic is a patient-centered healthcare organization serving Gillette and the surrounding community. Our mission is to deliver high-quality, compassionate care that empowers patients to feel informed, supported, and confident in their health journey.

We are equally committed to our team. We foster a workplace grounded in respect, collaboration, and continuous learning—where employees are supported, valued, and given the tools to build meaningful, long-term careers

Why Join Us

At Hoskinson Health & Wellness, we offer more than a job—we offer stability, growth, and a strong support system.

Comprehensive Benefits Include:

• 100% employer-paid health insurance (self-funded)
• 100% employer-paid dental and vision coverage
• 100% employer-paid life insurance and AD&D
• 100% employer-paid short-term and long-term disability
• Employee Assistance Program (EAP)
• 401(k) with up to 6% employer match (vesting begins year one, fully vested by year two)
• Generous paid time off (PTO)
• Paid holidays
• Optional voluntary benefits (life, accident, critical illness, hospital indemnity, ambulance coverage)

We believe that when our employees feel secure and supported, they can do their best work—for themselves and for our patients.

About the Role

The Patient Financial Advisor plays a vital role in both the patient experience and the financial health of the clinic. This position serves as a trusted resource for patients, helping them understand their financial responsibilities and navigate insurance coverage, billing, and payment options with clarity and confidence.

This is an ideal opportunity for a detail-oriented professional who enjoys combining financial expertise with compassionate, patient-centered service.

Key Responsibilities

Patient Financial Counseling

• Meet with patients to clearly explain medical bills, charges, and financial responsibilities
• Educate patients on insurance coverage, benefits, deductibles, and out-of-pocket costs
• Develop and manage Patient Responsibility Payment (PRP) plans
• Provide guidance to help patients make informed financial decisions regarding their care

Insurance & Financial Coordination

• Verify insurance eligibility and benefits prior to services
• Determine patient financial responsibility including co-pays, co-insurance, and deductibles
• Communicate financial expectations clearly before or at time of service

Payment & Account Management

• Collect payments at time of service or prior to procedures
• Follow up on outstanding balances in a timely and professional manner
• Resolve billing discrepancies in collaboration with patients and internal teams

Cost Estimates & Planning

• Prepare accurate cost estimates for procedures and self-pay patients
• Coordinate with external providers (e.g., surgical facilities, anesthesia) for comprehensive estimates
• Assist patients in planning for upcoming healthcare expenses

Patient Experience & Service

• Deliver exceptional, respectful service when discussing sensitive financial matters
• Respond to billing and payment inquiries with clarity and professionalism

Compliance & Documentation

• Maintain accurate and compliant financial records in accordance with HIPAA and clinic policies
• Document all financial interactions appropriately

Qualifications

• High school diploma or equivalent required
• Associate’s degree in Healthcare Administration, Business, Finance, or related field (preferred)
• Medical billing/coding certification such as CPC or COC (preferred)

Experience

• Minimum of 2 years in a healthcare setting
• Experience in patient financial services, billing, insurance verification, or financial counseling strongly preferred

Skills & Competencies

• Strong understanding of medical billing, insurance processes, and reimbursement
• Ability to communicate complex financial information in a clear, patient-friendly manner
• Excellent interpersonal and customer service skills
• Strong problem-solving and negotiation abilities
• High attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency with EHR and practice management systems

Growth & Development

We are committed to supporting your professional growth. Employees are encouraged to pursue ongoing training and development opportunities in healthcare finance, billing, and patient services. Additional certifications and continuing education support may be available.

Work Environment & Physical Requirements

• Primarily office-based, with extended periods of sitting and computer use
• Occasional standing and walking within the clinic
• Light lifting (up to 10 pounds) may be required
• Standard clinical administrative environment

Equal Opportunity Employer

Hoskinson Health & Wellness Clinic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Reasonable accommodations are available upon request during the hiring process.

Join Our Team

If you are looking for a stable, growth-oriented career where your work directly supports both patients and the healthcare system, we encourage you to apply. At Hoskinson Health & Wellness, your expertise and compassion will make a meaningful difference every day.

Salary : $18 - $27