Chief Operating Officer

About:

Hoskinson Health & Wellness Clinic is a newly founded team-based physician-led, comprehensive health and wellness clinic in the beautiful area of Gillette, Wyoming. Our company was created to provide prospective healthcare resources to the community and meet the needs of our patient base.

Company Mission and Philosophy:

Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space. Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services. HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases. We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide. To ensure this mission is met, we focus on integrating highly effective technology, encourage collaboration among the team, and take lower patient volumes to allow patients more time with our staff.

The Chief Operating Officer (COO) leads the day-to-day operational, strategic, and organizational functions of the clinic. The COO partners with the CEO (or Executive Director), CFO, clinical leadership, and other senior leaders to drive performance, efficiency, patient experience, growth initiatives, and operational excellence. This position ensures alignment of clinical, administrative, financial, and support functions toward mission, quality, and sustainability.

Supervises: 

• Clinical Services Directors / Managers (e.g. medical, nursing)
  
  

• Clinic Operations / Facilities / Site Managers
  
  

• Patient Access, Registration, and Scheduling
  
  

• Quality Assurance / Clinical Compliance / Risk Management
  
  

• Support Services (facilities, supply chain, logistics, etc.)
  
  

• Project Management / Continuous Improvement teams

Supervisory Responsibilities:

  Provide leadership and direction to all operational departments and managers.

• Directly supervise key leaders.

• Set clear performance goals, productivity standards, and accountability metrics.
  
  

• Conduct regular performance evaluations and provide coaching and professional development.
  
  

• Oversee staffing plans, recruitment, onboarding, and retention strategies with HR.
  
  

• Approve departmental budgets, staffing allocations, and resource needs in partnership with the CFO and CEO.
  
  

• Ensure consistent implementation of clinic policies, procedures, and performance management practices.
  
  

• Foster an inclusive, collaborative, and high-performance culture aligned with the clinic’s mission.
  
  

• Promote cross-departmental communication and coordination to achieve organizational objectives.
  
  

• Hold department leaders accountable for quality, efficiency, financial, and patient experience outcomes.
  
  

• Report operational performance, metrics, and improvement initiatives to the CEO and/or Board.
  
  

Duties/ Responsibilities:

Strategic & Operational Leadership

• Translate organizational strategy into operational plans, processes, metrics, and initiatives
  
  

• Lead day-to-day operations to ensure high-quality patient care, efficiency, and cost control
  
  

• Align operations with clinical, financial, and business goals; serve as integrator among departments
  
  

• Identify and lead growth, expansion, or service-line initiatives (e.g. new specialties, telehealth, satellite sites)
  
  

• Monitor benchmark metrics, performance dashboards, and key operational KPIs
  
  

Clinical & Patient Experience

• Partner with clinical leadership to ensure operational excellence in patient care, access, throughput, and satisfaction
  
  

• Oversee scheduling, patient flow, capacity utilization, staffing models, and process optimization
  
  

• Manage escalation of operational issues impacting care delivery or patient satisfaction
  
  

Process Improvement & Efficiency

• Lead process improvement, lean, or operational excellence initiatives to eliminate waste, reduce variation, and drive efficiency
  
  

• Standardize procedures across sites, develop best practices, and scale operational innovations
  
  

• Oversee supply chain, inventory management, facilities, and equipment to ensure cost efficiency and reliability
  
  

Financial & Budgeting Support

• Work with the CFO to develop and manage operating budgets, cost control strategies, and capital planning
  
  

• Monitor departmental variances, cost drivers, and work with leaders to adjust operational performance
  
  

• Support financial goals via efficient operations, productivity improvements, and resource optimization
  
  

Compliance, Quality & Risk

• Ensure operations conform to regulatory, accreditation, and licensing standards (e.g. HIPAA, OSHA, clinical safety)
  
  

• Oversee risk management, incident response, and escalation protocols
  
  

• Collaborate with compliance, legal, and quality teams to align operations with policies, procedures, and audit readiness
  
  

Talent Leadership & Culture

• Lead and develop a culture of accountability, high performance, collaboration, and continuous improvement
  
  

• Mentor, coach, and evaluate direct reports; develop leadership bench strength
  
  

• Drive change management, communicate effectively across levels, and engage staff in operational excellence
  
  

Special Projects & Growth

• Lead capital projects, clinic expansions, facility upgrades, or strategic partnerships
  
  

• Support due diligence, integration, and operational alignment in mergers, acquisitions, or affiliations
  
  

Experience:

Required:

• 10 years of progressive leadership experience in healthcare operations, clinic / ambulatory care, or hospital settings
  
  

• Proven track record in managing multi-department, multi-site operations with complexity in staffing, quality, and performance
  
  

• Experience leading change, process optimization, and cross-functional integration
  
  

• Deep understanding of healthcare workflows, regulatory environment, payer mix, and patient-facing operations
  
  

Preferred:

• Experience in clinics with multiple specialties or networked sites
  
  

• Experience managing or partnering with revenue cycle, quality, compliance, and IT in an integrated fashion
  
  

• Experience in scaling operations, implementing new service lines, or leading growth strategies
  
  

Benefits:

• Health Insurance: The company covers 100% of health insurance premiums, including medical, dental,  vision, STD, LTD, and Life Insurance coverage.

• Supplemental Insurance: Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider.

• Retirement Benefits: Enjoy a generous retirement plan with a competitive company match—no waiting period required!

• PTO: Benefit from generous PTO policy.

• Professional Development: Hoskinson Health & Wellness Clinic supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval

The Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.