HOUSEPERSON

Join our Team!

Summary

As a Houseperson/Houseman, you will be integral to maintaining the hotel's cleanliness and overall presentation. Reporting to the housekeeping management, your core responsibilities will include floor care and general cleaning tasks to ensure a welcoming environment for guests. Your hotel experience and hospitality skills will enhance guest satisfaction, while your relevant janitorial and custodial expertise will support efficient operations. A high school diploma or GED is required, along with proficiency in English, to communicate and collaborate with the team effectively. Join us in creating a memorable stay for our guests.

Essential Functions:

• Maintain assigned public areas and restrooms while meeting the hotel's standards of cleanliness
• Clean public areas & office spaces
• Push and pull a vacuum throughout designated areas of the property
• Take out garbage for pickup service as well as monitor and control a comprehensive hotel recycling program.
• Reporting any maintenance deficiencies,
• Collection, distribution, and restocking of linen and terry items
• Removing solid linen
• Trash disposal from carts and other assigned areas
• Handling of guest requests and complaints
• Maintain guest confidence, privacy, and security of guests, guests' rooms, and their belongings
• Deep Clean all assigned rooms and bathrooms
• Replaces all amenities and linens according to hotel standards
• Keeps carts and linen closets clean and orderly
• Provide both set-up/breakdown service of the meeting space
• Reports irregularities or suspicious circumstances on the guest floors
• Notifies Manager of discrepancies such as vacant rooms, etc.
• Turns in lost and found items as per department standard
• Uses equipment and supplies in an appropriate and professional manner
• Replaces light bulbs according to hotel standards
• Completes special cleaning projects
• Greets guests in a friendly and courteous manner
• Satisfies guest requests for information and service
• Reports items of great value left unsecured in hallways and guest rooms
• All other miscellaneous responsibilities as assigned and deemed appropriate by management
• Ability to lift 50lbs
• Must be able to stand for extended periods, bend, and lift 50lbs

Qualifications:

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimal supervision
• Punctuality and regular and reliable attendance
• Interpersonal skills and the ability to work well with co-workers and the public
• Prior guest relations training
• Knowledge of proper equipment usage

Education

• High school graduate or equivalent vocational training