Automotive Service Advisor - GM Experience Preferred

Hoselton Chevrolet is looking for a Service Advisor with an outgoing personality to join our service team!

As a Service Advisor you will be the interface between the customer and technician. You will estimate the cost and time needed to do repairs, check on work/update customers throughout the day, obtain customer approval to do additional work than originally requested up arrival, and explain the work performed.

Schedule and Compensation

• Full-Time Schedule: Monday-Friday - 7am-5/6pm - Saturday Rotation - No Sundays!
• Compensation: $60,000 - $95,000 range, based on experience level

Why Hoselton Auto Mall? We offer......

• We have a great team and are growing!
• A fantastic work environment with state-of-the-art technology and TONS of opportunity for advancement!
• Generous Paid Time Off & Holidays!
• Medical insurance as low as $13/week, dental as low as $4/week and vision as low as $1/week
• $500 employer sponsored FSA benefit card
• 401(k) retirement plan (with profit sharing & employer match)
• Group Life & Disability Insurances
• FREE Tickets to Amerks, Red Wings & CMAC!
• Discounts on CARS, Parts, Service!
• This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!
• See our "Welcome to Our Family" video here: https://www.youtube.com/watch?v=UpOWIYqaAGE

A typical day in the life of a Hoselton Service Advisor… (ANSWERING PHONES & MAKE STATUS CALLS IN BETWEEN)

• Greet the customer with a warm welcome
• Write the customer up
• Send the vehicle to the technician
• Check on the vehicle and keep the customer updated
• Check the customer out and thank them for their business

You Must...

• Our ideal candidate will have General Motors experience
• Enjoy working with our customers, be organized and professional
• Be at least 18 years old, eligible to work in the U.S. and able to successfully complete a drug screen

Don't wait... click Apply Now!
 
Hoselton Auto Mall is an equal opportunity employer.

POSITION SUMMARY

The Service Advisor is responsible for scheduling service work and selling additional service to customers at dealership gross profit, dollars/RO and customer satisfaction standards.

DUTIES AND RESPONSIBILITIES

The Service Advisor is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.

• Ensuring exceptional customer service to all Hoselton guests;
• Greeting customers, scheduling service appointments and receiving vehicle information;
• Listening to requests of the service desired and clearly explaining information on the repair order;
• Interpreting customer concerns/comments, so that the technician will diagnose problems correctly;
• Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs;
• Translating the technician’s findings, which may be very complex, into language the customer will understand;
• Estimating the cost and time needed to do the repair, considering the customer’s schedule;
• Periodically checking on the progress of the vehicle and contacting the customer when technicians discover additional problems;
• Obtaining customer approval to do additional work, explaining the work performed and the charges being billed;
• Following up to ensure customers are scheduled for special order parts installation
• Closing out repair orders in a timely manner; and
• Resolving all guest complaints in an efficient and positive manner.
• Perform other duties and responsibilities as needed

EXPECTATIONS

• Adhere to Company Policies and Procedures, including the dress code
• Perform duties as workload necessitates
• Maintain a positive and respectful attitude
• Communicate regularly with supervisor about department issues verbally and/or in written form
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Consistently report to work on time prepared to perform duties of the position
• Strive for harmony and teamwork within the department and between other departments
• Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
• Listen actively to understand others completely
• General housekeeping – maintaining a clean and efficient work area free of debris and clutter

REQUIRED COMPETENCIES

• Ability to work independently and part of a team
• Ability to communicate clearly and professionally
• High School diploma required
• Ability to multi-task and prioritize workload
• High motivation, work ethic, and enthusiasm
• Professional appearance and positive attitude
• Must possess excellent verbal and written communication skills
• Some computer knowledge and/or experience
• Motor Vehicle Report required
• Must be at least 18 years of age and eligible to work in the U.S.
• Must be able to pass a drug test

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand, walk, sit
• Use hands to finger, handle, or feel objects, tools, or controls
• Bend, stretch, and reach with arms and legs
• Climb, balance, stoop, kneel, crouch
• Talk, hear and smell
• Lift and move up to 20 pounds
• Vision requirements include: closeness, distance, peripheral, depth perception and the ability to focus
• Use physical and manual dexterity
• Ability to sit for a long period of time in an office chair
• Use computers and office equipment as part of their daily functions

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e., office machines, computer printers and light traffic)
• Moderate noise and vibration
• Moderate exposure to fumes (e.g., exhaust fumes and paint)
• Moderate dust
• Extreme exposure to moving mechanical parts and vehicles
• Moderate heat and/or cold
• Other hazardous and non-hazardous materials

WORK SCHEDULE

Full time employees are regularly scheduled for 40 hours within the confines of our operating hours. Overtime as needed and approved by the manager. All employees are required to take meal breaks in accordance with New York state law.

Salary : $4 - $13