What are the responsibilities and job description for the Service Dispatcher position at Horsetooth Heating and Air?
Why Work With Us
At Horsetooth Heating & Air, we're not just an HVAC company; we're a family that values and supports our employees. We understand that a positive work environment leads to job satisfaction and professional growth. Here's why you should join our team:
- Caring Company Culture: We prioritize creating a workplace where every employee feels valued and appreciated.
- Involved Ownership: Our leadership team is active in the field and understands the challenges technicians face daily.
- Trusting Environment: We provide guidance and support but trust our team to take ownership of their work without micromanagement.
- Quarterly Giveaways: We recognize and reward hard work through quarterly giveaways.
- Financial Coaching: We offer financial coaching to help employees improve their financial well-being, from boosting credit scores to qualifying for home loans.
- Dealer Training: We invest in ongoing professional development with training sessions every other month to ensure you stay ahead in the industry.
To learn more about us, visit: https://horsetoothheatingandair.prevueaps.com/jobs/
Benefits We Offer:
- Comprehensive Health Coverage: Medical plans with over 50% of premiums paid by the company, plus optional dental and vision coverage.
- Paid Time Off: Generous vacation, sick time, and paid holidays so you can recharge and take care of life's needs.
- Financial Security: $25,000 life insurance and a 401(k) plan with company match to help you plan for the future.
- Flexible Spending & Savings: HSA with $600 annual employer contribution.
- Peace of Mind: Company-paid short-term disability for unexpected life events.
- Convenient Healthcare Access: Free access to employer-paid Nice Healthcare-chat, video, or in-person visits for physicals, labs, imaging, and 550 medications at no cost.
- Professional Growth & Support: Paid training and company-provided uniforms.
Pay Rate: $25.00-32.00 hourly, depending on experience plus spiffs
Position Summary:
We are looking for a reliable and detail-oriented Service Dispatcher to join our team. In this role, you'll be the key connection between our customers and technicians - coordinating daily schedules, dispatching calls, and keeping operations running smoothly. You'll work closely with both our service and sales teams to align priorities and ensure a great experience for every customer. The ideal candidate is a strong communicator, loves keeping things organized, and thrives in a fast-paced environment where no two days are the same.
Work Hours: 7:30 am - 5:00 pm Monday to Friday (Weekends, overtime, and evenings on occasion)
Required Qualifications:
- 2 years of experience in dispatching, scheduling or service coordination
- Prior experience in HVAC, home services, or trades is preferred
- High school diploma or equivalent
- High attention to detail with the ability to stay calm under pressure
- Sales coordination experience is a plus
- Proficiency in MS Office, Google Workspace, and ability to learn software programs
- A team player who works well with technicians, sales staff, and customers alike
Join our team and become part of a company that truly cares about its employees and customers. Apply today!
Salary : $600