What are the responsibilities and job description for the Technical Support position at Horry Telephone Cooperative?
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At HTC, employees are provided a clear connection to new opportunities. Be a part of an award-winning team that passionately cares about their members. With your exceptional customer service skills and effective communication, you will excel on our Technical Support team.
When you work inside our Technical Support Contact Center, you will provide solutions to members for the products and services they love all while sharing upcoming technology. Along your journey, you will see what is possible for your career at the nation’s largest telecommunications cooperative.
What’s on the line for you in Technical Support? In a 24/7 in-bound contact center environment, Technical Support personnel diagnose potential technical or network related issues and guide members through step-by-step solutions for all lines of business.
For this role, you also must have:
Completed a high school degree or GED
Customer service skills
A solid understanding of the latest technology
Experience with troubleshooting wired and wireless routers,
modems, and other internet devices
Be able to work flexible hours including evenings, weekends and holidays
What makes our Technical Support team successful?
Ongoing Knowledge • Outgoing Personality • Effective Communication • Calm Under Pressure • Adaptability
This isn't your average gig.
This is a foot in the door with the nation's largest telecommunications cooperative.
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