What are the responsibilities and job description for the Intake Manger, Law Firm position at Hornsby Law Group - Personal Injury & Wrongful Death Attorneys?
Intake Manger, Law Firm
Hornsby Law Group in Atlanta, GA, is seeking an Intake Manager to join our awesome team. The candidate will collaborate with attorneys, paralegals and other members of the firm in a fast-paced work environment.
We are seeking candidates who have strong interpersonal skills, including the ability to show empathy and hospitality while interacting with clients and potential clients. This role is responsible for managing the full lifecycle of incoming client inquiries, managing other intake support staff, and ensuring a consistent, high-quality client experience from first contact through engagement.
Salary commensurate with experience. Candidates interested in attending law school are an excellent fit for this position and are encouraged to apply. Please do not contact the firm directly.
Responsibilities
- Leading, managing, and coaching the intake team to meet and exceed performance goals
- Developing, implementing, and refining intake processes, scripts, and workflows
- Managing customer contacts from new and potential clients
- Analyzing new and potential clients
- Engaging with visitors to the firm
- Responding to telephone and email correspondence
- Accurately maintain and organize attorney calendars
- Maintain the office’s appearance
- Converting potential clients into new clients using sales techniques and conversion strategies
- Educating potential clients about our service offerings and practice areas
- Office supply coordination
- Scan, extract and route mail
- Maintain referral records
- Front desk management
Preferred Qualifications
- 2 years of legal intake experience preferred
- Positivity and team player
- Passion for customer service and its best practices
- Excellent verbal and written communication skills
- Excellent time management skills
- Excellent knowledge of MS Office
- Familiarity with customer service software, platforms, and online applications, including Salesforce and iManage
- Willingness to work within the unique context of the legal industry
- Punctuality
- Professional appearance
- Bachelor’s degree (business, marketing, or communications preferred)
Benefits
We offer an excellent benefits package, including health care plan, 401(k), profit sharing contribution, paid parking, gym membership, paid holidays and year-end bonuses.
Industry: Law
Employment Type: Full Time
Job Functions: Law Firm Intake Manager
This opportunity is NOT open to submissions by professional recruiters.