What are the responsibilities and job description for the Coordinator of Ticket Sales & Services position at Hornets Basketball Brand?
Position Overview
Hornets Sports & Entertainment (HSE) is seeking a highly motivated and detail-oriented Coordinator of Ticket Sales & Service to support the Ticket Sales & Service and Ticket Operations teams. This role will serve as a key resource for administrative support, event coordination, internal communications, and customer service. The ideal candidate is organized, proactive, and thrives in a dynamic, fast-paced environment with the ability to work evenings, weekends, and game days as needed.
Core Values
HSE embodies the following core values:
- Integrity
- Teamwork
- Competitiveness
- Candor
- Accountability
- Resilience
Essential Duties and Responsibilities
- Provide day-to-day administrative and operational support to the Ticket Sales & Service and Ticket Operations teams.
- Deliver consistent and exceptional customer service to current and prospective ticket holders.
- Assist in the execution of sales campaigns, prospecting initiatives, and departmental events.
- Coordinate logistics and provide support for client-facing events, team outings, and internal functions.
- Maintain department records including vacation schedules, staffing needs, and appointment tracking.
- Manage travel arrangements and meeting schedules for department leadership.
- Support game day operations, including pre-game setup and in-game hospitality initiatives.
- Assist with internal meeting preparation by collecting agenda items and taking/distributing notes.
- Collaborate with Marketing, Communication, and other cross-functional teams to align on departmental objectives.
- Maintain and organize marketing and prospecting lists for use in outreach and reporting.
- Serve as a liaison between internal departments to ensure seamless operations and communication.
Required Skills, Experience and Abilities
To perform the job successfully, you should demonstrate the following competencies:
- Associate or Bachelor’s degree in Business, Marketing, Communications, or related field.
- 1 year of relevant experience in a customer service, ticketing, or administrative support role; sports or entertainment industry experience a plus.
- Strong organizational skills with the ability to prioritize and manage multiple tasks.
- Excellent written and verbal communication skills.
- High attention to detail and a team-oriented mindset.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience with CRM systems (Microsoft Dynamics) and ticketing platforms (e.g., Ticketmaster/Archtics) preferred.
- Ability to work flexible hours including evenings, weekends, and holidays based on the event schedule.
Additional Information
This is a full-time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.
HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.
