What are the responsibilities and job description for the Lead Case Manager - Government Services position at HORNE?
HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change.
Position Summary
We are seeking a motivated and experiences Case Manager Lead to support the Rebuild Florida Housing Repair and Replacement Program (HRRP). This role will lead and coach a team of case managers, ensuring consistent, high-quality application processing and customer service. Ideal candidates are strong communicators, problem-solvers, and team leaders who thrive in dynamic environments.
Essential Functions:
We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE!
HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.
Position Summary
We are seeking a motivated and experiences Case Manager Lead to support the Rebuild Florida Housing Repair and Replacement Program (HRRP). This role will lead and coach a team of case managers, ensuring consistent, high-quality application processing and customer service. Ideal candidates are strong communicators, problem-solvers, and team leaders who thrive in dynamic environments.
Essential Functions:
- Provide daily supervision and guidance to a team of case managers
- Monitor individual and team performance against goals and deadlines
- Identify and address performance issues and training needs
- Coach staff on applicant interaction, documentation accuracy, and efficiency
- Conduct quality control reviews and participate in case audits
- Manage escalated applicant concerns with professionalism and empathy
- Communicate effectively with senior leadership on team performance, applicant trends, and process improvements
- Share program updates, policy changes, and procedural guidance with staff
- Assist with scheduling and resource planning
- Step in to support applicant assistance during peak periods
- Assist applicants with application process from intake through project closeout
- Ensure all case decisions comply with program guidelines and policies
- Maintain a flexible schedule to meet program demands, including evening and weekends as needed
- Perform additional tasks and duties as needed
- 3 years of case management or client service experience in a high-volume setting
- 1 year of experience in a supervisory or lead role
- Proven ability to motivate and coach teams
- Exceptional organizational, communication, and problem-solving skills
- Comfortable interpreting and applying policies and guidelines
- Proficient with Microsoft Office, case management platforms, and tracking tools
- Flexible availability, including evenings and weekends
- Valid driver’s license and reliable transportation
- Ability to sit for extended periods and travel locally as needed
- Associate’s or bachelor’s degree
- Experience with CDBG-DR or housing recovery programs
- Familiarity with disaster response or public recovery efforts
- Position is based on site in HORNE office
- Prolonged periods of sitting at a desk and working on a computer
- Driving for firm business possible; would require valid operator license, acceptable motor vehicle report and automobile insurance as required by law and firm guidelines
- A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
- A work environment that promotes collaboration, consistency, and community service to empower people.
- An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.
- An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.”
- A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
- A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.
We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE!
HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.
