Hotel General Manager

We are seeking a highly motivated and experienced hotel manager to open and manage the Home2 Suites by Hilton in Wasilla, Alaska. The ideal candidate will have a proven track record of success in managing hotels, with a strong focus on guest satisfaction, staff management, and financial performance. If you are a dynamic leader with a passion for hospitality, we want to hear from you.

The Hotel General Manager is responsible for the overall management and success of the hotel. They lead daily operations across all departments (such as front desk, housekeeping, food & beverage, sales, maintenance, and finance), ensure high standards of guest service, maximize revenue and profitability, manage budgets, develop staff, and maintain compliance with regulations. The GM acts as the key representative for the property, balancing operational efficiency with exceptional guest experiences while reporting to the management company.

Prior Marriott/Hilton and food & beverage experience are highly preferred.

Key Responsibilities

• Strategic Leadership & Planning: Develop and execute business strategies to achieve revenue, occupancy, and profitability targets. Set goals for the property and align departments with them.
• Operations Management: Oversee day-to-day operations of all departments, including rooms division, food & beverage, housekeeping, maintenance, security, and any spa/recreation facilities. Ensure smooth service delivery and high-quality standards.
• Financial Management: Create and monitor budgets, forecast revenue and expenses, analyze financial reports (P&L statements), control costs, and implement measures to optimize profitability and efficiency.
• Guest Experience & Satisfaction: Build strong guest relationships, personally handle escalated complaints, monitor guest feedback (e.g., surveys and reviews), and drive improvements to maintain high satisfaction scores.
• Staff Leadership & HR: Recruit, hire, train, develop, and supervise department heads and staff. Foster a positive work culture, conduct performance reviews, manage scheduling, and address employee concerns to reduce turnover.
• Sales, Marketing & Revenue: Collaborate on sales and marketing initiatives, manage online reputation, optimize pricing/revenue strategies, and promote the hotel to target audiences (e.g., leisure, business travelers).
• Compliance & Quality Control: Ensure adherence to health, safety, licensing, and brand standards. Maintain the physical condition of the property and protect assets.
• Reporting & Meetings: Lead department head meetings, analyze performance metrics, prepare reports for owners/stakeholders, and implement continuous improvements.

Required Skills and Qualifications

• Experience: Typically 2–5 years in hotel management roles, with at least 1–3 years as an Assistant GM or GM (or equivalent senior experience in hospitality). Experience in full-service or boutique hotels is often preferred.
• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred; equivalent practical experience is commonly accepted.

Key Skills:

• Strong leadership and people management abilities.
• Excellent communication, problem-solving, and decision-making skills.
• Financial acumen (budgeting, revenue management, cost control).
• Customer service orientation with a focus on guest satisfaction.
• Proficiency in hotel management software (e.g., property management systems) and MS Office.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Other: Knowledge of local regulations, health & safety standards, and industry best practices. Leadership certifications (e.g., from AHLA) can be a plus.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary: To be determined based on experience

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person