Customer Care Team Member

Customer Care Team MemberHorne Heating and Air ConditioningBelmont, NCPart-Time and Seasonal Options | Four-Day WorkweekPay: $20.00-$25.00 per hour, depending on experiencePlease apply online only. No phone calls, please.Make a Difference for Customers While Enjoying a Flexible Part-Time ScheduleHorne Heating and Air Conditioning is looking for a friendly, dependable Customer Care Team Member to join our growing team. This part-time position is ideal for someone who enjoys helping customers, coordinating schedules, solving problems, and creating a positive experience from the first phone call through service completion.As one of the first people our customers speak with, you'll play an important role in supporting our service and sales teams by answering calls, scheduling appointments, dispatching technicians, and ensuring every customer receives prompt, professional service.Since 1983, Horne Heating and Air Conditioning has proudly served homeowners throughout the Charlotte area. As a family-owned company, we've built our reputation on integrity, exceptional service, and investing in the people who make our success possible.Flexible Schedule OptionsChoose one of our four-day schedules:Monday through ThursdayTuesday through FridayFriday through MondayWhy Join Horne?Flexible part-time or seasonal scheduleFour-day workweekPerformance incentives and bonus opportunitiesOngoing training and professional developmentOpportunities for future career growthSupportive leadership and collaborative team cultureQuarterly team events and annual company celebrationsBenefitsEligible part-time team members may have access to company-sponsored benefits based on position requirements and company policy.What You'll DoAnswer inbound customer calls with professionalism and empathySchedule service appointments and coordinate technician dispatchCommunicate appointment updates with customers and field techniciansFollow up on open estimates and customer opportunitiesReview work orders, technician notes, and customer information for accuracyMaintain accurate records within scheduling and customer management systemsAdapt to scheduling changes while keeping customers informedSupport the service and sales teams with daily operational needsHelp deliver an exceptional customer experience during every interactionWhat We're Looking ForWe're looking for someone who enjoys helping people, stays organized under pressure, and communicates confidently with customers and coworkers.Qualified candidates should have:Two or more years of customer service experience in an office, customer support, or call center environmentExcellent verbal and written communication skillsStrong organizational and multitasking abilitiesConfidence making decisions in a fast-paced environmentProficiency with Microsoft Office and computer-based scheduling systemsA positive attitude and strong attention to detailExperience with dispatching, scheduling, ServiceTitan, outbound customer follow-up, or the HVAC, plumbing, electrical, or home service industry is preferred but not required. Bilingual English and Spanish skills are also a plus.Build Your Career with HorneAt Horne Heating and Air Conditioning, our values of Honesty, Opportunity, Recognition, Neighborly, and Empowerment guide everything we do. If you're looking for a flexible part-time opportunity where you can help customers, support a great team, and continue growing your career, we'd love to hear from you.Apply online today. Please do not call regarding this position.Candidates will be required to pass a background check and pre-employment drug screening upon being given a conditional offer of employment