QA/QC Specialist

The QA/QC Specialist performs real-time analysis and review of extensive documentation required by federal regulations for implementing a direct incentive payment program.

Job Duties

• Manages intake of funding requests from Case Managers and performs a timely review of supporting documentation related to federal and state grant program claims; accurately validates Case Manager’s determination
• Serves as first-level funding approval on funding requests/applications; identifies discrepancies in supporting documentation and returns to Case Manager for resolution
• Ensures proper use of grant funds and adherence to program guidelines; identifies fraudulent applications or activity and prevents inaccurate payments and recapture of funds
• Uses standardized QA/QC checklists and tools for project files
• Conducts routine and targeted file reviews to verify completeness, consistency, and compliance with program requirements
• Documents QA/QC review results, including findings observations and recommendations, and track them to resolution
• Utilizes technology to ensure transparency and accountability
• Assists in preparation of real-time status reports regarding QA/QC reviews
• Understands internal control framework to prevent fraud, waste, and abuse
• Understands and assists in responding to state and federal oversight and monitoring activities
• Interprets HUD guidance, Federal Register notices, and CDBG-DR policy requirements as they apply to program operations
• Identifies compliance risks, systemic issues, and potential findings related to eligibility, documentation, and program performance
• Recommends corrective actions, policy clarifications, and process improvements to mitigate risk and ensure compliance
• Develops and implements technical training programs and train production staff on program compliance and funding regulations
• Advises program management on quality trends, monitoring results, and compliance implications affecting the use of funds
• Other duties as required

Supervisory Responsibilities:

• Provides daily oversight of hourly production staff to include administrative workers and case management staff

Qualifications, Knowledge, Skills and Abilities

Education:

• High School Diploma (or equivalent), required
• Associate’s degree or higher in Accounting or Business Administration, preferred

Experience:

• One (1) to two (2) years’ experience in a professional office setting, required
• Three (3) years’ demonstrated experience working in a grant-funded environment performing quality control analysis, preferred
• Experience with grant documentation, monitoring deliverables, and maintaining accurate records for audits, evaluations, or funder reviews, preferred
• Experience with specific grantors (federal, state, and/or local agencies) or grant management systems, preferred

License/Certifications:

• N/A

Software:

• Proficient in Microsoft Office Suite (Outlook, Word, Excel), required

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Possesses effective data analysis and review skills
• Ability to meet daily and weekly production goals as set by the program
• Ability to understand complex policy information and adequately communicate to subrecipients
• Utilizes program policies and procedures to quickly solve problems and ensure program compliance
• Proven ability to manage or support activities funded by federal, state, and/or local grants, ensuring alignment with approved budgets, timelines, and program objectives
• Familiarity with collaborating with program staff, finance teams, and external stakeholders to ensure proper use of grant funds and adherence to funder guidelines