Seasonal Overnight Inventory Agent - NYC Ferry

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

NYC Ferry Seasonal Overnight Inventory Agents are the first line of defense to ensuring that our vessels are properly stocked with Consumables (snacks, drinks, prepacked foods, and paper goods), Helpful (OTC medicines, etc.) and Discoverable (electronics, toys, etc.). The overnight agents are responsible for the store’s appearance, inventory stock levels and functionality of equipment for the Rider Service Agents to effectively do their job. Overnight agents must understand the basic principles of inventory management. This is a full-time position at $19.56/hour.

Duties & Responsibilities

• Use pull sheets and preassigned par levels to accurately determine quantities of all products needed from warehouse.
• Must be able to accurately and responsibly handle ‘consumables’, ‘discoverable’ and ‘helpful’ inventory and properly sort and prepare for vessel stocking.
• Responsible for appearance of assigned vessel concessions store area.
• Clean concessions area when necessary to prepare store for operations.
• Communicate clearly with Overnight Supervisor(s), Lead and New Stand Warehouse personnel on store’s appearance and inventory needs.
• Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned.
• Most positions require working alone, but some may require working with a partner/team.
• Contacting managers/supervisor/lead with information regarding any store related issues including but not limited to refrigerators, coffee brewers, POS, storage, shelving, keg systems and concessions monitors.
• Set up and break down of concessions store including full replenishments, new store openings and full inventory counts.
• Communicating with other inventory agents in other locations regarding products, equipment, or other pertinent information.
• Understanding and executing keg system set up, breakdown and troubleshooting to ensure proper function of draft offerings.
• Maintaining an organized workspace and keep accurate records involving vessel inventory needs, replenishment, or shortfalls.
• Conduct full inventory counts each month or when assigned by supervisor.
• Rotate perishable products using FIFO (First In, First Out) inventory management protocol.
• Spot check vessel perishables to ensure fresh and non-expired inventory.
• Selling on-board concessions when necessary.
• This position may require the ability to stand for long periods of time and work outdoors in all weather conditions.
• Demonstrate RESPECT Values and Hospitality Behaviors with internal and external Riders.
• Additional job duties as assigned.
  
  

Requirements & Qualifications

• Position requires working on the Brooklyn, Queens, and Manhattan waterfronts.
• Previous experience in ferry, transit, hospitality, or attraction industry preferred.
• Experience working in customer service, retail, or visitor services a plus.
• Standing, bending, stooping, and lifting weights up to and including 60 lbs. may be required.
• A hospitable service atmosphere must be projected at all times.
  
  

#NYCFerry

Hornblower will consider qualified applicants with arrest and conviction records in a manner consistent with fair chance or other applicable laws and regulations.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.