What are the responsibilities and job description for the Food and Beverage - Bartender position at Hornblower Group?
Position Summary
The successful Bartender mixes high-quality beverages, provides prompt and consistent service at guest and service bars, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Duties And Responsibilities
The successful Bartender mixes high-quality beverages, provides prompt and consistent service at guest and service bars, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Duties And Responsibilities
- Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT Service System.
- Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices.
- Provide prompt and consistent bar service to guests and servers throughout the cruise.
- Set up and break down bar - stock and restock bar according to prescribed par specifications, clean bar thoroughly in accordance with standard operating procedures.
- Maintain the cleanliness and safety of the bar and all common areas and service stations, clean glasses, utensils, bar equipment, bar tops, refrigerators, and all other equipment and work areas.
- Accurately charge guests for onboard purchases; enter order into the point-of-sale system, collect payment and return all change.
- Provide information to guests including beverage and food menu descriptions, entertainment options, cruise routes and points of interest.
- Additional job duties assigned.
- High School Diploma (or GED or High School Equivalence Certificate) required.
- At least one (1) year of previous bartending experience is required.
- Must have comprehensive knowledge of beverage recipes.
- Strong customer service, organization, and interpersonal skills.
- Maintain a high level of organization, detailed oriented and meet deadlines.
- Handle multiple tasks/projects at one time.
- Establish and maintain effective working relationships as required by job responsibility.
- Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
- Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
- Must be able to effectively understand and convey written and verbal information to coworkers and guests.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Will be required to be available for work nights, weekends and on all major holidays.