City Cruises DC - Pier Supervisor

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary: The Pier Utility Attendant Supervisor will successfully oversee the daily operations of the pier utility staff, ensuring all tasks are completed efficiently and up to standard. They will maintain high levels of cleanliness and safety, manage inventory, and provide exceptional service to both guests and crew.

Duties And Responsibilities

• Oversee the daily activities of the pier utility attendants, ensuring all tasks are completed efficiently and up to standard.
• Provide training and guidance to new and existing staff on proper procedures and safety protocols. Ensure all food and supplies are received, handled, and stored correctly, maintaining accurate records of temperature control, labeling, and dating.
• Confirm that all deliveries are complete and invoiced accurately, addressing any issues with suppliers, and coordinating with the BOH team leads to discrepancies.
• Implement and maintain cleaning schedules for the pier areas, ensuring all spaces are kept clean, safe, and sanitary.
• Uphold the values of the Safety and Service System, ensuring both guests and crew experience a safe and welcoming environment.
• Enter and manage data in specified programs, maintaining accurate records for inventory and deliveries.
• Be prepared to begin work at the scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Perform additional tasks as assigned by management to support overall operations.
  
  

Other Duties And Responsibilities

• Additional task assigned
  
  

Requirements & Qualifications

• High school diploma or equivalent required
• At least two (2) years of previous experience in a supervisory role within the hospitality or restaurant industry.
• Energetic and enthusiastic personality essential
• Must be detail oriented, self-motivated, and able to take direction.
• Excellent verbal and written communication skills, with the ability to convey information effectively to guests, coworkers, and suppliers.
• Must possess a service orientation – actively looking for ways to help others.
• Basic computer skills required
• Microsoft Office: Excel/ Word/ PowerPoint/ Outlook proficiency
• Will work for extended periods without sitting
• Required to lift furniture and other heavy items up and down stairs
• Will be required to be available for work on major holidays
  
  

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.