Client Support Specialist

Are you seeking a front desk position in a locally-owned small business with a warm family atmosphere? We are seeking a personable front office assistant/receptionist for our multidisciplinary rehabilitation practice for speech therapy, occupational therapy, physical therapy, and behavioral health. This is an hourly position during normal business hours, with no weekends, evenings, or holidays required. We have an opening for a full time employee Monday-Friday at our pediatric office off of Harrodsburg Road.

The Client Support Specialist is a front desk position, which will assist with scheduling, medical billing, answering client questions, and general office work. Experience with medical EMR and Availity preferred, but not required. Resumes may be emailed to info@horntherapy.com.

ESSENTIAL FUNCTIONS:

• Scheduling for multi-therapy
• Answer telephone/route calls
• Performing multi-therapy professional billing and coding and ensuring adherence to all regulatory billing and coding guidelines.
• Requesting pre-authorizations and doctors’ orders/referrals
• Ensure all paperwork is accurate and up to date
• Make copies, fax, send scanned documents
• Answering client questions and concerns in a timely manner
• Compile and process various reports, records, tracking systems, and notifications to fulfill regulatory and internal reporting requirements which could include billing
• Working insurance Explanation of Benefits (EOBs)
• Calling insurance companies to verify eligibility and benefits

JOB QUALIFICATIONS:

• High school diploma or equivalent required
• Associate's or bachelor's degree preferred
• Previous medical office, receptionist, administrative, or customer service experience preferred
• Proficiency with Microsoft Windows and Microsoft Office required
• Strong computer, organizational, and multitasking skills
• Excellent written and verbal communication skills
• Ability to provide professional customer service in a fast-paced healthcare environment
• Ability to learn new software systems and maintain attention to detail

Starting at $17.00-20.00 per hour, depending on experience

• Annual review after 90 days of employment and annually

Full Time Schedule:

• Monday-Friday
• 40 hours per week
• Monday-Thursday 9:00AM-5:30PM
• Friday 8:30AM-5:00PM

Full-Time Benefits (After 90-Day Introductory Period):

• No evenings, weekends, or holidays
• 6 paid holidays per year
• 80 hours of paid time off (PTO) annually, accrued each pay period; PTO accrual increases with tenure
• SIMPLE IRA - company matches up to 3%
• Company-paid medical insurance (up to 100% of employee premium)
• Paid training period

Questions?

Visit our website at www.horntherapy.com or email us at info@horntherapy.com for more information.

Pay: $17.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• This position is Monday–Friday, approximately 9:00 AM–5:30 PM (Friday 8:30 AM–5:00 PM). Are you able to consistently work this schedule?
• Why are you interested in joining our practice, and what makes you a good fit for this position?

Work Location: In person

Salary : $17 - $20