FRONT DESK MEDICAL RECEPTIONIST - Hormone Replacement Therapy

Patient Services & Customer Care

• Serve as the primary point of contact for patients visiting both locations (hormone therapy and gynecology offices)
• Greet patients warmly with a friendly, professional demeanor
• Provide excellent customer service and ensure a positive patient experience
• Check patients in and out efficiently and accurately
• Notify providers promptly of patient arrivals
• Ensure waiting areas at both locations are clean, organized, and presentable at all times

Administrative & Scheduling

• Maintain and manage the AdvancedMD scheduler with accuracy for both practices
• Monitor daily patient flow and communicate schedule updates to providers
• Schedule, confirm, and reschedule patient appointments across both locations
• Create new patient profiles and collect demographic and insurance information
• Upload documentation and information to patient chart files
• Maintain accurate patient records and accounts
• Process requests for medical records in compliance with HIPAA regulations

Insurance & Billing

• Collect copayments and outstanding balances at time of service
• Prepare digital superbills and submit to Medusind for billing processing
• Maintain accurate financial records and ensure proper payment processing

Specialized Duties

• Demonstrate basic knowledge of supplements and hormone therapy products
• Process and fulfill supplement orders accurately
• Contact patients to notify them when hormone orders are ready for pickup
• Assist patients with product questions and recommendations as appropriate

Communication & Organization

• Respond to patient emails and phone calls promptly and professionally
• Handle faxing and other communication tasks efficiently
• Coordinate between both office locations as needed

QUALIFICATIONS

Required:

• High school diploma or equivalent (required)
• Minimum 1-2 years of experience in a medical office or healthcare setting
• Proficiency with electronic health record (EHR) systems; AdvancedMD experience strongly preferred
• Knowledge of medical terminology and insurance verification processes
• Strong computer skills, including Microsoft Office Suite
• Excellent verbal and written communication skills
• Outstanding customer service and interpersonal skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask and manage competing priorities in a fast-paced environment
• Professional appearance and demeanor
• HIPAA compliance knowledge and commitment to patient confidentiality