Senior Customer Service Representative

SENIOR CUSTOMER SERVICE REPRESENTATIVE – CORPORATE OFFICE (AUSTIN, MN or WILLMAR, MN or BARRON, WI)

To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time.

Relocation is not eligible for this role.

• Applicants must not now, or at any time in the future, require employer sponsorship for a work visa.
• Applicants must be authorized to work in the United States for any employer. 

RESPONSIBILITIES:

• Coordinates and processes all assigned organizational, sales and customer requests and data entry. Will escalate more complex issues to the Lead Customer Service Rep.
• Performs all functions involved in the entering of customer orders to the mainframe to include orders submitted via phone or fax, transferring EDI orders to the mainframe, and making order changes as directed by customers and sales accurately and timely.
• Provides delivery instructions to Corporate based Truck Routing and Centralized Transportation areas as well as updating master customer card information.
• Ensures timely communication and follow through with customers, sales, centralized transportation, and deployment personnel daily.
• Performs resale orders for product movement due to overages/refusals based on OS&D.
• Schedules delivery appointments by phone, email, customer websites when applicable. 
• Performs more complex/less routine order verification. Edits orders to ensure accuracy in price brackets, price lists, and contract applications. Seeks sales input for price verification if discrepancy is found.  Oversees more complex customers.
• Works with many internal and external customers as issues arise and will coordinate and troubleshoot with multiple areas. Will escalate to lead if issue not able to be resolved.
• Gathers, tracks and analyzes order details and reports on any findings to the senior or supervisor.
• Responsible for leading and executing training for new and current team members. Will provide recommendations and assign training accordingly.
• Has extensive knowledge of all customers and functions within the department.
• Will also cover vacation relief and other administrative duties as assigned.

QUALIFICATIONS:

Required

• Customer Service experience.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to initiate appropriate action independently.
• Advanced knowledge of Microsoft Office applications with an emphasis on Excel.
• Demonstrated ability to execute detailed work independently and accurately.
• Demonstrated organizational skills and ability to prioritize work.

Preferred

• 1 or more years of related experience.
• Broad knowledge of customer base for example Sysco, PFG, BEK, etc.
• Advanced knowledge of ORACLE and processes.
• Experience on Mainframe Order Processing, TSO, or AS400.

Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

At Hormel Foods, base pay is one part of our total compensation package and is determined within a range.  The base hiring pay range for this role is between $19.25 - $28.50 per hour, and your actual base pay within that range will depend upon a variety of factors including, but not limited to, job-related knowledge, skill set, level of experience, and geographic market location.

Other components of Hormel Foods’ total compensation package includes comprehensive medical, dental and vision coverage, discretionary annual merit increases, profit sharing, 401(k) with employer match, stock purchase plan, paid vacation, FREE two-year community/technical college tuition for children of employees, and more.

For immediate consideration, apply online at: www.hormelfoods.com/careers

At Hormel we invite difference and diversity in all aspects.  We offer a space of support, understanding, and community.  We are committed to the journey!  Learn more about our progress here: https://www.hormelfoods.com/about/diversity-and-inclusion/

Salary : $19 - $29