What are the responsibilities and job description for the Information Center Technician - IT Services - Corporate Office (Austin, MN) position at Hormel Foods Family of Companies?
INFORMATION CENTER TECHNICIAN - IT SERVICES - CORPORATE OFFICE (AUSTIN, MN)
To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time.
Hours of operation 6am – 6pm.
Relocation is not eligible for this role.
Note: This position will have a set schedule but must be flexible to cover the hours of operation listed above as business needs dictate
RESPONSIBILITIES:
- Provides Level II call support for the Service Desk including monitoring of work flow and proper incident escalation.
- Troubleshoots, diagnoses, and resolves problems for personal computer users.
- Establishes hardware and software standards to meet computer users business requirements.
- Assists in the development of work group policies, processes, and procedures.
- Participates in IT Services project planning and implementation.
- Configures and installs computer equipment.
- Plans and executes standardization of the personal computing environment for business integrations and acquisitions.
- Trains computer users in various computer-related skills.
- Requires some travel.
QUALIFICATIONS:
Required
- Two years post high school technical education or 2 years’ relevant experience in a Service Desk/Help Desk environment.
- Successful completion of at least one formal course in computer basics or equivalent experience.
- A working knowledge of the following PC software: Microsoft Windows, Microsoft Word, Microsoft Excel Microsoft PowerPoint, Lotus Notes, Outlook, and Internet Explorer.
- Strong communication and interpersonal skills.
- Demonstrated strong analytical and problem solving ability.
- Demonstrated initiative to work independently and with a team.
- Demonstrated adaptability to change.
- Ability to install or replace board level components in personal computers.
- Basic understanding of computer networks and components, including wireless technologies.
- Demonstrated group presentation skills.
- Must be able to lift personal computer equipment up to 50 lbs.
Hormel Foods Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender orientation, gender identity, national origin, disability, or veteran status.
