Customer Service Specialist 1

Title: Customer Service Specialist

Department: Materials

Classification: Hourly, non-exempt

Job Reports To: Supply Chain Manager

Job Summary: The Order Specialist will track orders entered through the system. They will monitor production schedules, communicate with production and shipping planner on deadlines, and work with sister plants placing order into their system.

Major Responsibilities/Activities:

• Reviews product orders and verifies when material will be done.
• Collaborates with clients, suppliers, and delivery firms to discuss timelines and answer inquiries.
• Works with Scheduling to ensure orders are processed in time to meet customer needs.
• Communicates with departments on material outages and report to purchasing as needed.
• Identifies problems any issues with order processing and notifies the correct department to get it resolved.
• Work with Quality team to identify product defects; implements plans to resolve problems and order any material that needs reordering,
• Communicates with departments and customers when shipping delays occur.
• Maintains or assists with maintenance of inventories, orders supplies.
• Performs other related duties as assigned.

Minimum Requirements:

• High school diploma or equivalent required.
• At least one year of experience in production or knowledge of scheduling process required.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Equipment Used:

This position will primarily use a computer to perform most work tasks.

Additional Comments:

As an international corporation, Hörmann Puyallup prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required.

People who are looking for careers and not jobs, people who like challenges and excitement, and like leaving their “fingerprint” on significant projects and tasks will find a “wonderful home” with us at Hörmann.

Who we are:

Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member’s unique knowledge, skills, abilities, and efforts define our success as a company.

Hörmann is an Equal Opportunity Employer with a diverse employment environment.

Hörmann is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes.

All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.

Job type: Full-time

Pay: $27.00 - $37.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid time off
• Tuition reimbursement
• Vision Insurance

Schedule:

• Day Shift
• Monday to Friday