What are the responsibilities and job description for the Transportation Services Manager position at Horizons, A Family Service Alliance?
NTS Manager – Horizons, A Family Service Alliance
Cedar Rapids, IA | Full-Time, Salary Exempt
Horizons is seeking an NTS Manager to help lead our Neighborhood Transportation Service, ensuring affordable, first-rate transportation for our community. Working in close partnership with a co-manager, this role oversees daily weekday operations, supervises and trains drivers, supports dispatch services, and helps manage our vehicle fleet, safety policies, and scheduling technology (VIA on-demand software).
What you'll do:
- Manage Monday–Friday daytime NTS operations and share on-call coverage (alternating weekends) with the co-manager
- Hire, train, and co-supervise drivers; manage certification, licensing, and compliance
- Oversee route coverage and drive routes approximately 8–10 hours weekly
- Assist with fleet maintenance coordination, vehicle licensing, inspections, and recordkeeping
- Support dispatch with scheduling, rider communication, and daily route optimization
What you'll bring:
- High school diploma and two years of relevant experience preferred; 1–2 years of supervisory experience required
- Valid Iowa driver's license and Iowa chauffeur's license with passenger endorsement (Horizons can assist with obtaining the endorsement upon offer)
- Clean driving record; ability to lift 40 lbs, push a wheelchair, and drive routes as needed
- Strong organization, communication, and multitasking skills; high integrity and confidentiality
Schedule: Generally Monday–Friday, 8:00 am–5:00 pm, with shared evening and weekend on-call rotations. Limited work-from-home hours available with supervisor approval.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Horizons is an Equal Opportunity Employer.
Salary : $48,000 - $50,000