Customer Service/ Order Entry

Horizon Transport is an employee-owned company dedicated to providing dependable transportation services while creating a workplace where employees can grow and succeed. As an Employee Stock Ownership Plan (ESOP) company, our employees have an opportunity to become owners of the company and share in its long-term success.

We believe our employees are an important part of what makes Horizon successful. Our employee-owner culture encourages teamwork, accountability, pride in our work, and a commitment to providing excellent service to our drivers and customers.

Position Summary

Horizon Transport is looking for a Customer Service Representative to join our team and serve as an important connection between our customers, drivers, and internal operations teams.

This position is responsible for helping customers with questions and requests, entering and maintaining order information, communicating shipment updates, and helping resolve issues that may arise during transportation. The Customer Service Representative will work closely with customers, drivers, traffic managers, sales, and other internal departments to help ensure loads are handled accurately and customers receive timely updates.

The ideal candidate is organized, detail-oriented, comfortable working in a fast-paced environment, and enjoys working with people. This is a great opportunity for someone with experience in customer service, office administration, data entry, transportation, logistics, or a similar field who enjoys problem-solving and building relationships with customers.

Essential Duties and Responsibilities

• Serve as a primary point of contact for existing and prospective customers
• Respond to customer inquiries, questions, and requests in a timely and professional manner
• Enter new customer and order information accurately into company systems
• Verify customer and order information for accuracy and completeness
• Communicate shipping dates, ETAs, delays, and other important updates to customers
• Process customer requests for order changes, reroutes, drive-bys, split trips, and other transportation needs
• Work closely with traffic managers, drivers, sales, control room, yard staff, and other internal departments
• Monitor loads and communicate time-sensitive or important information to the appropriate team members
• Maintain accurate customer and order records
• Help maintain accurate inventory information
• Review and process online quote and order submissions
• Provide customers with additional information and explain Horizon's services when needed
• Respond professionally to customer complaints and work to resolve issues
• Handle incoming phone calls, emails, and other customer communications
• Coordinate and communicate with customers, drivers, repair facilities, and internal staff when transportation breakdowns occur
• Assist with breakdowns by helping identify the issue, coordinating repairs, communicating with the customer, and working to get the driver released as quickly as possible
• Obtain repair estimates and customer authorization when required
• Maintain communication with drivers, customers, repair shops, and traffic managers until breakdowns are resolved
• Process and submit repair bills and driver reimbursement information
• Complete customer reports and provide ETA updates as needed
• Provide support to other members of the Sales and Service team when needed
• Assist with reports, data entry, filing, and other administrative duties
• Perform other duties as assigned

What We're Looking For

• High school diploma or equivalent
• Previous experience in customer service, office administration, transportation, logistics, or a similar environment is preferred
• Strong communication and interpersonal skills
• Excellent attention to detail and ability to accurately enter information
• Comfortable working with computers and learning new software systems
• Ability to handle multiple tasks and changing priorities in a fast-paced environment
• Strong organizational and time-management skills
• Ability to communicate professionally with customers, drivers, coworkers, vendors, and business contacts
• Ability to remain calm and professional when handling difficult situations or customer complaints
• Strong problem-solving and decision-making skills
• Ability to work independently while also being part of a team
• Professional, dependable, and positive attitude
• Ability to recognize priorities and take initiative to resolve problems
• Willingness to learn Horizon's transportation processes and systems

Why Join Horizon Transport?

As an employee-owned company, Horizon offers more than just a job. Our ESOP gives eligible employees the opportunity to build ownership in the company over time, at no direct cost to them.

You'll be joining a team where your work directly impacts our customers and drivers every day. From entering orders and providing shipment updates to helping resolve unexpected problems, our Customer Service team plays an important role in keeping Horizon's transportation operations moving.

If you're organized, enjoy working with people, are a strong problem-solver, and want a position where you can make a difference every day, we'd like to hear from you.

Job Type: Full-time

Salary : $35,925 - $48,902