What are the responsibilities and job description for the Permit Specialist position at Horizon Services?
Permit Specialist (Residential HVAC and Plumbing)
Are you passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who values its people? Come see why so many of our team members and customers recommend Horizon!
Who are we?
We are Horizon Services. For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind that outstanding customer service and technical expertise sits our people. Our employees are the core of our business and our people-first culture ensures that we can deliver on the Horizon guarantee with each and every employee and customer we service. We believe that happy employees = happy customers!
What our Permit Specialists do?
Responsibilities
• Work with and learn from Managers, Permit Coordinators and HVAC Installation Technicians on the team; use this guidance and their recommendations to learn daily work flow and best practices
• Learn and develop proficiency with permitting processes and systems
• Build relationships to positively establish the Horizon name and utilize existing relationships to build a reputation as a professional in the Permit Coordinator position
• Develop and establish time management skills and efficient use of resources
• Ask questions when unclear about a process or policy
• Take pride in a job well done as well as accountability for mistakes
• Work with other departments to facilitate a positive work atmosphere
• Learn and become proficient with the process of following-up with old cases and emailing appropriate departments to move account forward in permitting process and document any changes in job cases or status a minimum of two times per week
• Learn and become proficient with the process to neatly gather and submit all paperwork as required of the building departments
• Represent the company in a professional and friendly manner
• Maintain a clean and neat appearance wearing business casual clothing or company specific apparel
• Use meetings as a time to share ideas and participate in feedback
• Take guidance from your manager and senior colleagues to learn and develop knowledge of how the process works of getting permit packets to local municipals to drive a 0 queue each day, this may include either driving or mailing permit packets to local municipals
• Learn and become proficient in picking up any permits submitted immediately following the specified turnaround time
• Develop the knowledge necessary to become proficient with the maintenance process for company expense transactions for each job/account on a monthly basis by taking direction from accounts payable policy
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