What are the responsibilities and job description for the IT Helpdesk Technician - Level 1 position at Horizon Retail Construction?
Horizon Retail Construction, an established national general contractor, has an immediate opening for an IT HELPDESK TECHNICIAN – L1 at our Corporate Headquarters in Sturtevant, Wisconsin.
Summary of Responsibilities:
- Responsible for maintaining help desk tickets
- Set-up and deploy equipment to new office and field employees
- Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
- Identify hardware and software technical issues and malfunctions.
- Provide training to end users as well as create and maintain training manuals
- Perform physical inventory, minor hardware repair, equipment delivery, and testing
- Assist with IT projects and business initiatives
- Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
- Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
- Basic server access to create/modify/terminate user accounts, phone management, etc.
Summary of Qualifications:
- Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
- Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
- Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
- Ability to work in a team environment to meet critical deadlines
- Experience with Apple devices such as iPhones and iPads
- Previous customer service experience
Summary of Preferred Skills:
- Experience with Ticket and Asset Management software (e.g., Lansweeper)
- Someone who has good written, oral, listening skills and customer service
- Power Automate Experience
In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.